RefillsReviews of refills.com

I’ve been a customer for several months. As long as everything is going well, you probably won’t have major issues. Shipping is slow at first but eventually levels out, and most of the time the medication arrives before you actually need it. However, their customer service is truly awful. Messages are ignored for weeks at a time. Payments and medication orders are processed incorrectly. It’s incredibly frustrating. I also made two referrals and received nothing for either one. When I followed up, I didn’t get a response until more than a week later—and when they finally replied, they asked for information I had already provided. So here’s the bottom line: • If you want GLP medications that work for under $200 a month, this company might be worth trying. • If you value reliable communication, accurate billing, or basic customer service—run away. This is not the company for that.

Beyond just the medication, the health coaching and community access have been so helpful. It’s not just a pill it feels like a whole support system. I have lost around 20% of my body weight after using it.

If you know what food noise is, you know how exhausting it is. Since starting with Refills, that constant urge to snack is just… gone. It’s allowed me to focus on healthy habits without feeling like I’m constantly fighting my own brain.

My experience with this company has been great so far. My order arrived on time, the medication works well, and I have not had any side effects.

THIS IS AN UPSTANDING LEGIT COMPANY WHO PROVIDES EXCELLENT SERVICE. People complaining on here are sadly just entitled and impatient. Refills.com gets SLAMMED with millions of orders because of their insane sales and excellent life saving prices. I stock up so I'm never without. These people have been nothing but amazing to me. I'm so thankful for this company and the excellent service and excellent pricing. Be patient and don't be rude or throw baby fits because of delays. Trump screwed the world with his garbage tarrifs and have caused delays in nearly every company because he's an a h0le piece of sh. It's his fault companies are having a hard time filling orders, crack a book instead of shovelling your face full of food if you don't understand how the world works! REFILLS.COM IS LITERALLY SAVING MY LIFE. There's no WAY I'd be able to free myself from obese he// if it wasn't for Refills excellent pricing. I'm extreme low income on ss and my ins doesn't cover tirzepitide even with me being type 2 d AND elevated blood pressure. I wake up everyday thankful to be alive one more day (both my parents died at 51, I'm 58) and it's thanks to the excellent support, free doctor and weight loss from Refills I have to thank for my good life I have right now. And if that means I have to wait an extra few weeks to get help then I'm more than happy to do so. Normally they answer right away but when they have a tirzepitide sale they get slammed. Show some compassion and don't whine, and NO this company is not a scam. I always place my orders weeks early through customer service, because I know they get slammed due to sales and word of mouth so don't wait til the last minute to order and you too will have a good life!!!

Refills recently stole $417 from me from a canceled shipment. Accoun5 and everything has been closed but no refund and the will not call me back. Leaving this message everywhere to warn people. Don't use this scammy company . Edit after refills.com responded they finally responded to my email. However I have still yet to receive any kinda of refund from them. They keep claiming the refund was issues 1/26/26 however after talking with my credit card company they say no refund has been issued at all. This company will scam you out of your money. Do not use this terrible company. There are many other people I have found online saying similar things happend to them.

Wish I had read these reviews before ordering. Over 3 weeks still never got my order. After few inquiries they stopped responding to any of my messages to cancel and be refunded I had to open a dispute. I would not recommend or ever try this company again if meds can take some time they should advise people before charging and definitely don’t just ignore messages very unprofessional. Funny how they don’t respond to your chat messages or the phone but they seem to reply to these reviews.

Complete scam. They are extremely quick to take your money, then all of a sudden they are experiencing delays? Still charged me. I’ve been waiting 2 weeks for any response from support. They are crooks and need to be exposed. Please save yourself the trouble and go anywhere else for your medications.