RefillsReviews of refills.com

Please read carefully, this can and will happen to you. 1st order, no problem. Shipped to me in about a week. Everything from then on has been almost unbelievable. After receiving the starter dose, again, on month two, I attempted to contact "support". The phone number simply forwards you to a voicemail box. 19 calls later and never have I even been put on hold to wait for a representative. Straight to voicemail after hitting "1", indicating I'm an existing customer. Messaging support on their portal is equally frustrating. For the month of December, every message went unanswered. Month three, my card was charged and, again, was sent the same exact starter dose. I started, again, calling and messaging. It took a week to receive my very first message back, which indicated that they were "processing a reshipment" for the correct dose and warning it may take pharmacy several days to process the request, at which point I would receive tracking information. That was 15 days ago and the portal still states "sent to pharmacy". It has not been processed and isn't on its way to me. Foolish to have gotten my hopes up, thinking after two months, the issue was finally going to be remedied. I'm not sure how this hasn't gotten shut down by now. I've never experienced something like this, always believing it wouldn't happen to me or thinking customers that had similar issues had a different set of circumstances or perhaps were being difficult. I've done all that I can on my end. The funds are always ready and available to them when they charge my card and I'm not trying to haggle over price. I'm simply trying to receive the medication that I've already paid for, at the correct dose according to their prescribers schedule. I won't speculate regarding whether Refills com is ai driven or how these issues are perpetuated. However, I will say that enrolling & purchasing medication from them will not result in actually getting it nor will any solutions or support be available to you. Issues do not get resolved, leaving you waiting and hopeful at first, followed by attempting to recoup funds for products not received and avoiding further charges from being withdrawn. Read other reviews, looking for common themes and be sure to scrutinize any comments utilizing keywords like "smooth" or positively praising any type of "support". Support does not exist, period. Please don't make the same mistake that I did, and think that it won't happen to you.

What stood out to me most was how smooth the whole experience felt. Having reliable support when I needed it really helped and gave me extra motivation. It’s definitely made it easier to stay focused on my weight loss journey.

If you want GLP-1, go literally anywhere else. Before I ordered, there were countless positive reviews, and customers were getting their orders within just a few days. That gave me a good sense of security, so I took the leap. I got excited about the 40% off offer as well (especially since money is tight). My partner was on board and we were gonna put some of our money and focus on me this year. I ordered on the 16th of January and I still have not received my order. The next order is scheduled on February 10th, and support has not responded to my calls and messages. Support responded at first when I had questions, but when I messaged them on the 5th business day (well after the 48-72 hour business timeline they gave me) support stopped responding and still has yet to. Look. I get it. I ordered right before a holiday… But I noticed on the rx.com subreddit that people were getting their orders before me and they ordered after I did. I messaged the mod who is supposedly helpful on the subreddit for help and all I’ve gotten in response was that it was escalated. This place needs a total reorganization and new management because I feel scammed and taken advantage of. Ordering medication online is already scary and vulnerable, and this place made the experience a whirlwind of anxiety and stress. Do not give them your money. Save yourself some stress, time, and sanity and go ANYWHERE ELSE.

I placed the order on the 24th. They were really fast with approval and payment, however my order has been waiting for delivery for days now with no update. All of a sudden they are no longer easy to contact, no option to speak to someone over the phone, goes straight to voicemail. Haven't responded to my text and no option to cancel membership on the portal, only allows you to update payment method. Im convinced this site is a scam sadly

Update: just received my order; one day shy of 3 weeks. Not a good way to start. It’s been 11 days since my first order (January 16) and I have yet to receive my order. Support states that the pharmacy is experiencing high volumes of orders and that it’s still being processed. So far I’m not impressed. Also they already have my 6 month refill date in 4 months with my payment in 5? Something is off. I’m giving it another week.

Do NOT buy anything from this place. I believe it’s 100% AI. They offer chat, doctor and phone support but no one reads or responds. I ordered medication, my money was processed within 24 hours, but after 8 days no action was taken on my order, nor could I find out why nothing was happening. I cancelled my order but only received 75% of my money back. I have disputed charges through my credit card company. No resolution yet. BUYER BEWARE. Please look for a different company.

I was surprised by how easy the whole process was. Nothing felt confusing or overwhelming, and any questions I had were answered quickly. It’s made sticking to my weight loss plan a lot easier.

The product is fine but the service is terrible. They are VERY slow to get meds out - i'm currently a week overdue and have missed a week of treatment because they cant get it out in time. they blame the pharmacy being too busy - how is that a problem for the customer? their support is also poor. incredibly slow to respond to messages - typically two days to get a reply (and that reply is 'we're working on it') if you can get hold of them on the phone then they are pleasant enough, but dont actually do anything, they just give the usual platitudes. I had high hopes for them on first order as things were fast but second and subsequent orders have been a disaster. As a patient you shouldn't be having to chase them daily to get the medication you pay for, you shouldn't be having to miss a week or two of treatment because they cant fulfil orders in a timely manner. For this reason I cannot recommend then - you'll pay your money but you wont get the service and therefore wont get the result you want. MOST RECENT EDIT : I have to update the review because in the last three months or so of service I have no complaints - the medication has been ordered, processed,dispatched and delivered as quickly as I need, they are following the process for increasing dose etc etc. So despite the early terrible experience which went on for a couple of months, as of right now they are doing great. i've upped the stars from 1 to 3 to reflect the better experience. EDIT : and to add insult to injury - they eventually got the medication out, should've been delivered 27th according to Fedex tracking, its gone missing. Two weeks with no medication.... EDIT 2 : refills.com replied to this review asking me to reach out to support so they could 'make it right' but i've been reaching out to support for weeks. if i could take a screenshot of my message history you'd see countless messages to support and the replies are 'we're looking at it'. This response is just a 'lets try and look good' attempt, they do nothing. EDIT 3 : now Refills.com are sending out 'Due to recent nationwide transportation disruptions, our pharmacy partners have experienced slower-than-normal shipping operations.' emails - the problem is not with transportation the problem is that the pharmacy is so incredibly slow in fulfilling the order. paid for my shipment on the 9th of Feb and it was sent to the Pharmacy on the 9th, today is the 16th and its still with the pharmacy and they're sending me 'excuse' emails. I will be cancelling my sub with refills.com as the service is so unbelievably poor.