RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Renee G.
Caroline helped make the sign up process so easy and my prescription was approved so fast by Dr. Patel! Very pleased with the service so far.
Response from RefillsMar 2, 2026
Thank you for sharing your experience! We’re so glad to hear Caroline made the sign-up process smooth and the doctor was able to review and approve your prescription quickly. We truly appreciate your trust and are excited to continue supporting you on your wellness journey.
Jeremy S.
I had a great experience with Refills, communication was always quick and proactive, and their pricing can’t be beat. Please disregard the wave of poor reviews, the company shouldn’t be blamed for a winter storm delivering shipping, especially when they provided near constant updates on status and did everything in their power to keep schedules
Response from RefillsMar 2, 2026
Thank you so much for your thoughtful and supportive review. We truly appreciate you recognizing the proactive communication and the effort our team puts into keeping patients informed especially during unexpected events like severe weather delays. Your understanding means a great deal to us. We’re grateful for your trust and for being part of the Refills community.
Kerry W.
Have had a great experience at refills. They have honored their pricing specials and inform you how to get cheaper cost. Responsive via text and quick!
Response from RefillsMar 2, 2026
Thank you for the wonderful feedback! We’re so glad to hear you’ve had a great experience and that our team was able to help you take advantage of pricing specials. Making care more affordable and accessible is always a priority for us. We truly appreciate your support and are grateful to be part of your wellness journey.
Amber
Absolutely fantastic ❤️
Response from RefillsMar 2, 2026
Thank you so much for the love! We’re thrilled to hear you had a fantastic experience. We truly appreciate your support and are honored to be part of your wellness journey.
Zach
Super easy and convenient process and really nice company to work with! No issues for me on shipping or otherwise and the staff are super responsive to any questions or issue! Great prices too
Response from RefillsMar 2, 2026
Thank you so much for your kind words! We’re thrilled to hear the process felt easy and convenient, and that our team was responsive and helpful along the way. It means a lot to know everything from shipping to pricing met your expectations. We truly appreciate your support and are grateful to be part of your wellness journey.
Elisha D.
At first they were great and responsive…. Then my second shipment was late AND the wrong dosage. I cannot get a hold of customer service to save my life. So I had to cancel with them and move on
Response from RefillsMar 2, 2026
We’re truly sorry to hear about your experience. A delayed shipment is frustrating enough, but receiving the wrong dosage and not being able to reach support is absolutely not acceptable, we understand why that would lead you to cancel. Your feedback has been escalated internally so we can review what happened and address it properly. We genuinely appreciate the time you spent with us and wish you the very best moving forward.
Sadie M.
I’ve gone with many different Telehealth services for Tirzepatide, as have my friends. What sets refills apart is not only the financial advantage, but the customer service. Every time i’ve reached out for help, (not very often btw) i’ve spoken to a real person and i’ve had real conversations. The reddit community is also fantastic. Please don’t let a few negative reviews due to weather logistics steer you from giving this company a chance. Im an incredibly satisfied customer, as are about 4 other of my friends, all of which have switched to refills.com. Not to mention this tirz FEELS better. Maybe that’s a placebo feeling, but all of my friends have said the same thing. It arrives COLD every shipment. This probably sounds like they’re paying me to make this LOL I swear they aren’t, i work in the service industry and understand the importance of supporting a brand that you support LOUDLY. I am near the end of my Tirz journey, losing 31% of body mass. I wish I had them from the beginning. If you are thinking of switching providers or starting your journey here, I cannot recommend them enough.
Response from RefillsMar 2, 2026
Wow! thank you for taking the time to share this. Your experience and support truly mean more than you know. We’re especially grateful that you highlighted both the affordability and the real human conversations you’ve had with our team. That’s exactly the experience we strive to create accessible care backed by genuine support. Hearing that you and your friends have felt confident switching to Refills is incredibly encouraging. Congratulations on your journey and the amazing progress you’ve made 31% is a huge accomplishment. We’re honored to have been part of it, even toward the later stages. Thank you for supporting us so loudly and authentically.
Jessica B.
Eric contacted me because I had a billing issue. He was so kind and helpful. He got me back on track, so my shipment would arrive as scheduled! The Refills program has been amazing so far. I highly recommend their services for fast, friendly care. Thank you Eric
Response from RefillsMar 2, 2026
Thank you so much for sharing your experience! We’re so glad Eric was able to step in quickly, resolve the billing issue, and keep your shipment on schedule. Kind, responsive support is exactly what we aim to provide, and we’ll be sure to pass along your appreciation to him. We truly value your recommendation and are honored to support your wellness journey.
