RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kimmarie B.
The staff that I dealt with was very helpful professional went above and beyond to figure out any issues that I had or answer any questions that I had
Response from RefillsApr 27, 2026
Thank you so much for your kind words! We’re glad to hear our team was helpful, professional, and went above and beyond to support you and answer your questions. We truly appreciate your support and are grateful to be part of your wellness journey.
Nikki F.
This company is terrible a rip off. Im still waited for a real peraon to contact me as the did not send me the correct amount of medicine that was ordered by their parner doctor. Medicne been die to take foe week 3 now. All the chat person said is we cant refund my money. I sent picture proof of their mistake and nothis done. This os scam business. No real contact persons. Weeks before chat box responds to your numerous messages. They are not legit
Response from RefillsApr 27, 2026
We’re very sorry to hear about your experience and understand how frustrating this must be, especially when it involves receiving the incorrect amount of medication and delays in treatment. That’s not the experience we want for our patients. We’d like to review your order and the photo proof you mentioned so we can properly assist you. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name, account email, and the photos, and I’ll personally look into this for you. Thank you for bringing this to our attention.
Sean
Like many, I went to them for GLP-1 support. I had already been on a prescription before, but had to switch to an online provider since I moved across the country. Refills has been a nightmare. They ignored my previous prescription and gave me a starter dose. They kept insisting it's stronger but it wasn't (they got the math wrong). When I pointed this out, they've since ghosted me. The "doctor" (these people don't spend any time with you and don't even bother reading or taking the time to work with you, they just write prescriptions for hundreds of patients) has ignored my messages and when I finally got her to reply patronizingly said, "You need to eat better and exercise". These people are rude and could not care less once you've paid for your supply. Oh, and don't go by Reddit. They have a rep on there that acts like they're so supportive and helpful. There's so many other providers these days. Find another. Edit: It's funny how only after I write a public review that I get this sympathetic, personal email response, yet for 2 months I've been getting the runaround in private. More indication this company only cares about appearances, not actual patient care/support.
Response from RefillsApr 27, 2026
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially regarding your dosage concerns and the communication you received. That’s not the level of care or support we aim to provide. We take concerns involving prescriptions and provider communication very seriously. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and account email, and I’ll personally review your case with the team.
Amy S.
I was just trying to get info on this medication after clicking an ad and was charged $299 before even verifying what meds I was after. There was no phone call or collection of medical info, no email, no communication at all unless you check in the app. I reached out by phone right away to cancel before they shipped but you can't get a person on the phone. I left a message but they never called me back. I ended up getting a shipment a few days later I've been requesting to return it and get a refund but the communication is terrible. They are a total scam - BEWARE!
Response from RefillsApr 27, 2026
We’re very sorry to hear about your experience and understand how frustrating this situation must feel, especially regarding the charge, cancellation request, and lack of communication. That’s not the experience we want for our patients. We’d like to review your account, order, and refund request in detail. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and the email used for your order, and I’ll personally look into this for you.
Elizabeth A.
I receive my medication and the prescription that was written on the bottle was a different prescription. Than the prescription that I was prescribed by the doctor! I am a nurse and this is not legal! I am furious!
Response from RefillsApr 27, 2026
We’re very sorry to hear about this and understand how serious and concerning it is, especially regarding your prescription details. Patient safety is extremely important to us, and concerns like this are taken very seriously. Please email me directly at [email protected] with your full name, account email, and a photo of the prescription label if possible, so we can urgently review this with our medical and pharmacy team.
Lee M.
This was not the pharmacy I was ordering from, somehow they intercepted an order I was placing with another clinic. When I received the order, then realized it was from the wrong place. I contacted them. I’ve had no response from their support team. The doctor prescribed the incorrect dose. I am returning the unopened package and disputing the charge on my credit card.  I always refer to Trustpilot before ordering products and their rating was much lower than the company I was originally trying to order from. BUYER BEWARE!
Response from RefillsApr 27, 2026
We’re very sorry to hear about this experience and understand how serious and concerning this is, especially regarding your prescription details. Your safety is extremely important to us, and we take concerns like this very seriously. Please email me directly at [email protected] with your full name, account email, and a photo of the prescription label if possible, so we can urgently review this with our medical and pharmacy team.
Jute F.
“Refills.com Sales Guy” is how I have customer support listed on my cell phone. They contacted me when I had not finished my profile and payment (because I went to bed). We worked something out. While I am getting reviewed by a provider, to hopefully get my first portion of a 6-month dose, I wanted to give a shout-out to “Refills.com Sales Guy” for answering very quickly, being very knowledgeable, being friendly and direct, and overall a real professional. Way to go above and beyond!! I have been on the name-brand version of my medication but affording it seemed increasingly impossible. My insurance does not cover it. As a medical professional, I have trust in the system. I know I am getting what I need, at a price I can afford, with refills.com. I will update this review in a few months.
Response from RefillsApr 27, 2026
Thank you so much for sharing this thoughtful feedback! We’re glad our team was able to assist you quickly, answer your questions, and help make the process smooth from the start. Making treatment accessible and affordable while providing real support is exactly what we strive for, and we truly appreciate your trust, especially coming from a medical professional. We’re excited to be part of your journey and look forward to supporting you in the months ahead.
Shelby
More expensive than other companies and abhorrent customer service. They sent me the wrong dosage and ignored my multiple attempts to reach out to them for clarification. They basically push you to a new random support person every conversation and none of them know what they’re doing. VERY SCAMMY. I recommend trying another company. ***follow up as of 5/11: I did email the person from refills that reached out to me and have tried several more times to contact support and still have not had any assistance and have been given the run around or have been completely ignored. Once again, I do not recommend purchasing from this company because they will not resolve any issues if you have them and do not care about their customers.
Response from RefillsApr 27, 2026
We’re very sorry to hear about your experience and understand how frustrating it must be to receive the wrong dosage and not get clear support afterward. That’s not the level of care we aim to provide. We’d like to review your order and communication history so we can properly address this. Since we’re unable to identify your account from this review, please email me directly at [email protected] with your full name and account email, and I’ll personally look into this for you.
