RefillsReviews of refills.com

For some reason I am not able to delay my shipment on their website. I have reached out to them on their chat for support and to Dr and called them and left a VM. I still have not heard back from them. I want to delay my next shipment because I don't need it. I am so frustrated with this company and may have to go somewhere else. I do not recomment them.

I switched my pharmacy to refills.com and i am Currently on 15 mgs and the sent me ONE vial at 30 mgs which is two shots! So they owe me another vial and they are giving me the run around. So I am going to challenge the charge on my card and wont use them again.

I reached out to support to see when the medscwill ship and received an answer right away. Feels good to be supported.

fantastic weight loss program. i tried getting regular ozempic but my insurance wouldn't cover it. refills.com gave me access to compounded sema at a price i can actually afford. the doctor i chatted with was very kind and answered all my questions about side effects.

Fast processing and good communication throughout. I liked getting notifications about every step.

An absolute joke. They claim you can connect with a doctor and support anytime. I waited 12 days for a response about dosage questions. This is dangerous considering you need to follow a very specific titration process to effectively administer a GLP-1. This did not feel safe or even remotely legitimate. Further, their products are not FDA approved which adds another layer of concern. I switched back to the name brand and have been paying the difference. Its worth it to have the accountability. When I attempted to cancel my subscription, which they say you can if your next shipment hasn't been shipped. Mine had not. They direct you to an 888 number that is just a voice mail box. Nobody ever responded to me from that either. I have had to contest the charge with my credit card. They seem to drag everything out to make sure your issue are resolved after your next bill has been processed. **Update 5/19/26 - I contacted the rep listed in their response and was promptly given a refund. This was the best part of the whole experience.

I signed up for Refills on an auto-renew monthly plan specifically so I wouldn’t have gaps in my medication and they still failed to deliver it on time. My order renewed on 4/20 and has been stuck in “approved” ever since. It hasn’t even shipped, and they’ve told me they don’t have an estimated ship date. What’s most frustrating is that instead of taking responsibility for the delay, they keep telling me I need to “plan ahead,” adjust shipments, or request refills early. That makes no sense when I’m on an automatic subscription—the whole point is that THEY handle timing so patients don’t miss doses. They also told me that if I miss doses because of this delay, I may have to restart at a lower dose—even though the delay is entirely on their end. That’s completely unacceptable. I’ve used other programs like WeightCare and Amble and have never had this issue. Medication always arrived on time without me needing to micromanage anything. This feels like a system that isn’t equipped to handle demand, and instead of fixing it, they push the responsibility onto the customer. For something as time-sensitive as GLP-1 medication, that’s not acceptable. If you’re considering this service, be aware that “auto-renew” does not mean reliable delivery.

Horrible communication, zero human interaction, they send texts all the time saying they been making attempts to contact me yet I've never once received a call, an email, or ever had a question answered. I think these guys are not legit at all, and simply want to get your credit card info to scam people. My advice - stay as far away from this company as possible!!