RefillsReviews of refills.com

4.01,597 reviews
Pharmacy & Medicine

Refills

About Refills

We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.

Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: refills.com
Website: refills.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Refills

Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: refills.com
Website: refills.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026

Laura O.

May 3, 2026

With Refills.com it's a very mixed bag

With Refills.com it's a very mixed bag. On the positive side, it appears that the compounding pharmacy they are using IS giving quality meds. I say this based on the actual Certificate of Authentication that I requested, not on the pharmacy they're using - ProRX. ProRX has a citing against it but it looks like they may have addressed those problems. The meds arrive on time and in good shape. This is what they get 2 stars for. On the downside -- their online communication could not possibly be worse. They are slow to respond. They often don't answer the question you've asked. They often don't answer after you have asked a 2nd and 3rd time. When they do respond - it's almost always partial. It leaves you guessing. Going back to clarify does not result in clarification. But worst of all - their online signup form lacks clear instructions and does not tell the end user what they're looking for in certain answers. You cannot go back and revise an answer if you've gone down a wrong path. And then...yes...we're back to the reality that if you try to clarify your question, or how to do something, or why something is the way it is...you're just not necessarily going to get an answer. It's a good service made terrible by poor communication. FYI, I have been using their service for 6 months. I gave them a nice long chance before I gave them a bad review. I hope they get their act together. Quite literally all they have to do is start giving quality answers in a timely manner. It's the easiest thing to fix.

Response from RefillsMay 5, 2026

Thank you for taking the time to share such a detailed and honest review, we truly appreciate it, especially after giving us a fair chance over the past 6 months. We’re glad to hear the medication quality and delivery have met your expectations, but we’re genuinely sorry for the frustration caused by our communication and onboarding experience. You’re absolutely right, clear, timely, and complete responses should be the standard, and we take your feedback seriously. This is an area we are actively working to improve. We’d really value the opportunity to review your experience more closely and make things right. Please send your order details and any specific concerns to [email protected] so I can personally look into this and help address it properly. Thank you again for your transparency—it helps us do better

Refills reviews

1,597 approved reviews, newest moderated first

MELISSA B.
May 6, 2026
They listen carefully
I have been struggling with weight for years but the licensed provider i met through refills actually took the time to understand my history...I decided on a personalized glp-1 injectable plan and i am already seeing a difference.
Response from RefillsMay 6, 2026
Thank you for sharing your experience! We’re so glad to hear you felt heard and supported by your provider, taking the time to understand your history truly matters. It’s wonderful to know you’re already seeing positive changes with your personalized GLP-1 plan. We’re honored to be part of your wellness journey.
Hp
May 6, 2026
Great experience
Honestly, stellar customer service. There was delayed shipping over the winter because of the storms. But they more than made up for it and have been so responsive and I really appreciate that. My experience has been seamless. Really thankful and satisfied.
Response from RefillsMay 6, 2026
Thank you so much for your understanding and kind words! We truly appreciate your patience during the winter shipping delays, and we’re so glad our team was able to support you and make the experience right. Hearing that your journey has felt seamless and satisfying means a lot to us. We’re grateful to be part of your wellness journey.
Matthew D.
May 5, 2026
Customer service is great
Customer service is great here, super responsive, and the product has been good too.
Response from RefillsMay 6, 2026
Thank you so much for your kind feedback! We’re happy to hear you’ve had a great experience with both our customer service and products. Providing responsive support and quality care is always our goal. We truly appreciate your trust.
Ron T.
May 5, 2026
Clear instructions
I was nervous about injecting the medication myself, but the starter kit came with extremely clear instructions and alcohol prep pads. The compounded GLP-1 is working exactly as expected.
Response from RefillsMay 5, 2026
Thank you for sharing your experience! We’re so glad the starter kit helped you feel confident and supported, it’s completely normal to feel nervous at first. It’s great to hear the instructions were clear and that your treatment is working as expected. We’re happy to be part of your journey
alex C.
May 4, 2026
Easy and convenient
Customer service was helpful and responsive. They answered my questions clearly and quickly.
Response from RefillsMay 5, 2026
Thank you for your kind words! We’re glad to hear our team was able to support you clearly and promptly. Providing helpful and responsive service is always our goal. We appreciate your trust and are happy to be part of your journey
Laura O.
May 3, 2026
With Refills.com it's a very mixed bag
With Refills.com it's a very mixed bag. On the positive side, it appears that the compounding pharmacy they are using IS giving quality meds. I say this based on the actual Certificate of Authentication that I requested, not on the pharmacy they're using - ProRX. ProRX has a citing against it but it looks like they may have addressed those problems. The meds arrive on time and in good shape. This is what they get 2 stars for. On the downside -- their online communication could not possibly be worse. They are slow to respond. They often don't answer the question you've asked. They often don't answer after you have asked a 2nd and 3rd time. When they do respond - it's almost always partial. It leaves you guessing. Going back to clarify does not result in clarification. But worst of all - their online signup form lacks clear instructions and does not tell the end user what they're looking for in certain answers. You cannot go back and revise an answer if you've gone down a wrong path. And then...yes...we're back to the reality that if you try to clarify your question, or how to do something, or why something is the way it is...you're just not necessarily going to get an answer. It's a good service made terrible by poor communication. FYI, I have been using their service for 6 months. I gave them a nice long chance before I gave them a bad review. I hope they get their act together. Quite literally all they have to do is start giving quality answers in a timely manner. It's the easiest thing to fix.
Response from RefillsMay 5, 2026
Thank you for taking the time to share such a detailed and honest review, we truly appreciate it, especially after giving us a fair chance over the past 6 months. We’re glad to hear the medication quality and delivery have met your expectations, but we’re genuinely sorry for the frustration caused by our communication and onboarding experience. You’re absolutely right, clear, timely, and complete responses should be the standard, and we take your feedback seriously. This is an area we are actively working to improve. We’d really value the opportunity to review your experience more closely and make things right. Please send your order details and any specific concerns to [email protected] so I can personally look into this and help address it properly. Thank you again for your transparency—it helps us do better
Mardi Y.
May 2, 2026
Checks all the boxes
From my first contact of inquiry to delivery of Terzepatide , Refills checks all the boxes. Communication, price, product, packaging, support.
Response from RefillsMay 5, 2026
Thank you so much for your kind words! We’re thrilled to hear that everything, from communication to delivery, met your expectations. Providing a seamless and reliable experience is exactly what we aim for. We truly appreciate your trust and are grateful to be part of your journey.
James V.
May 2, 2026
My experience is very good with…
My experience is very good with Refills. They seem to be responsive to any need I've had.
Response from RefillsMay 5, 2026
Thank you for sharing your experience! We’re so glad to hear our team has been responsive and able to support your needs. We truly appreciate your trust and are happy to be part of your journey

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About Refills

About these reviews

More in Pharmacy & Medicine

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Achilles Medical

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Refills reviews

They listen carefully

Great experience

Customer service is great

Clear instructions

Easy and convenient

With Refills.com it's a very mixed bag

Checks all the boxes

My experience is very good with…