RefillsReviews of refills.com

Response from RefillsMay 18, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how concerning it is to receive an incorrect order and then not receive timely support or updates. Please know that we take situations like this seriously, and this is not the experience we want for our patients. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate this with the appropriate team as quickly as possible. Thank you for bringing this to our attention

Response from RefillsMay 18, 2026

Thank you so much for sharing your experience! We’re thrilled to hear your personalized GLP-1 plan was tailored in a way that truly fits your lifestyle and schedule. Taking the time to listen and provide individualized care is incredibly important to us. We truly appreciate your support and recommendation to your gym group—it means a lot.

Response from RefillsMay 18, 2026

Thank you for your honest and detailed feedback. We’re glad to hear shipping has been fast and consistent for you, but we completely understand and acknowledge your frustration regarding communication and support responsiveness. You should be able to get timely answers about your account and orders without having to search through outside channels or wait extended periods for replies. Your feedback about portal communication, updates during website changes, and overall support accessibility is extremely valuable, and we take it seriously as we continue improving the patient experience. We truly appreciate your continued support and transparency. Please send your account details and any unresolved concerns to [email protected] so I can personally review and help escalate them appropriately.

Response from RefillsMay 18, 2026

Thank you so much for sharing your experience! We’re thrilled to hear the NAD+ Injectable and lifestyle support have made such a positive impact on your sleep, mood, and overall daily routine. Helping patients feel supported in a more complete and sustainable way is exactly what we strive for. We truly appreciate your trust and are honored to be part of your wellness journey.

Response from RefillsMay 18, 2026

We’re truly sorry for the frustration and inconvenience you’ve experienced, especially regarding the incorrect dosage and difficulty reaching support for assistance and cancellation. We completely understand how upsetting this situation is, and this is not the level of service we want for our patients. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate both the dosage concern and subscription cancellation request as quickly as possible. Thank you for bringing this to our attention.

Response from RefillsMay 18, 2026

Thank you for your kind feedback! We’re so glad to hear you’ve had a great experience with both our service and pricing. We truly appreciate your support and trust.

Response from RefillsMay 18, 2026

We’re truly sorry for the frustration you experienced with billing and communication. We understand how disappointing it is to have a good product experience overshadowed by delayed responses and difficulty getting support. Your feedback about double charges and accessibility is taken very seriously, and we know we need to do better in these areas. We’re glad delivery was smooth, but we sincerely apologize for the customer service experience you received. Please send your account details to [email protected] so I can personally review the billing concerns and help escalate them appropriately.

Response from RefillsMay 18, 2026

Thank you so much for your kind words and recommendation! We’re glad to hear you’ve felt supported and understood throughout your journey, especially when needing flexibility with your treatment. Providing compassionate service and working hard to make things right when issues arise is very important to us. We truly appreciate your trust and support.