RefillsReviews of refills.com

Response from RefillsMay 21, 2026

We’re truly sorry for the frustration and disappointment you experienced. We understand how upsetting it is to feel unable to reach support and encounter issues after placing your order on hold. That is not the experience we want for our patients, and we sincerely apologize for the lack of communication and service you received. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate your concerns with the appropriate team. Thank you for bringing this to our attention.

Response from RefillsMay 19, 2026

Thank you for your kind feedback! We’re so glad to hear your medications are arriving in a timely manner. Providing reliable and consistent service is always our goal. We truly appreciate your trust and support

Response from RefillsMay 19, 2026

We’re truly sorry to hear about your experience and understand how frustrating issues with billing and customer service can be. That’s not the level of care or support we want our patients to receive. Please send your order details and a summary of your concerns to [email protected] so I can personally review your account and help escalate the situation with the appropriate team. We appreciate you bringing this to our attention

Response from RefillsMay 19, 2026

Thank you for sharing your experience! We’re so glad to hear the process has felt smooth for you and that you’ve been happy with both your progress and the medical guidance provided. We also appreciate your feedback regarding pricing, and we understand how important consistency is for long-term wellness journeys. Thank you for trusting Refills to be part of yours.

Response from RefillsMay 19, 2026

We’re truly sorry for the frustration and confusion you’ve experienced, especially regarding account access, communication, and cancellation support. We completely understand how concerning it is to feel unable to reach someone directly or access your account after being charged. We also appreciate you clarifying your concerns regarding compounded GLP-1 medications. This is not the experience we want for our patients, and we sincerely apologize for the stress this has caused. Please send your order details and the email associated with your account to [email protected] so I can personally review your case, investigate the account access issue, and help escalate your concerns with the appropriate team as quickly as possible

Response from RefillsMay 18, 2026

We’re very sorry for the frustration and inconvenience this billing issue has caused. We completely understand how concerning repeated charges can be, especially after you were told the issue had been resolved. That’s not the experience we want for our patients. Please send your order details and the email associated with your account to [email protected] so I can personally review the duplicate billing concern and help escalate this with the appropriate team for resolution as quickly as possible.

Response from RefillsMay 18, 2026

Thank you for your kind feedback! We’re so glad to hear the platform felt convenient and easy to navigate, especially as a first-time user. It’s great to know the ordering process and delivery experience went smoothly for you. We truly appreciate your trust and support.

Response from RefillsMay 18, 2026

We’re truly sorry for the frustration and concern this experience has caused, especially regarding the condition of your medication upon arrival and the difficulty reaching support. We understand how upsetting it is to feel unheard when trying to get help, and this is not the level of care we want our patients to experience. Please send your order details, photos of the shipment if available, and the email associated with your account to [email protected] so I can personally review your case and help escalate this with the appropriate team as quickly as possible. We appreciate you bringing this to our attention and would like the opportunity to make this right.