customer
Revolting service and thieves who keep your money!
EDIT: I sent everything to the person named below only to be told that it was too late. Only too late because customer service was too slow to reply. Now I must reject the delivery when it arrives (if I am home) and I will then get a refund. It makes absolutely no sense and when I mail to ask how I must reject this if I am not at home, its absolute crickets ..... no reply. AGAIN! I would give zero if I could! I am appalled at how they rob you of your money and there is NO way of getting customer service to help. They just keep sending the same links to the app. I want to cancel a new order as a new client that has not gone to the pharmacy. IT IS IMPOSSIBLE. I have 8 emails back and forth, left a message on their care line, messages in the app and nothing. They have stolen my money and won’t give it back. Their customer service is beyond appalling! My order ORD-1016454. I want my money back! I do not want your product.
Response from RefillsMay 18, 2026
We’re truly sorry for the frustration and distress this experience has caused. We completely understand how upsetting it is to feel unheard after multiple attempts to cancel an order and request assistance. That is not the experience we want for our patients, and we sincerely apologize for the lack of timely communication. Thank you for providing your order number. Please also send your account email and any additional details to [email protected] so I can personally review your case and help escalate your cancellation and refund request with the appropriate team as quickly as possible.