RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kayla H.
Never answered me
Response from RefillsMay 21, 2026
We’re truly sorry to hear you were unable to get a response from our team. We understand how frustrating and disappointing that experience can be, and we sincerely apologize for the lack of communication. Please send your order details and the email associated with your account to [email protected] so I can personally review your concerns and help escalate them appropriately.
Karen P.
They are always so prompt when I have questions or concerns! Always on time!
Response from RefillsMay 21, 2026
Thank you so much for your kind words! We’re thrilled to hear our team has been prompt and supportive whenever you’ve had questions or concerns, and that your orders continue to arrive on time. We truly appreciate your trust and support.
Emily M.
Great Quality and customer service. I’ve never had issues with ordering or the product and I’ve been using them for at least 6 months now. I love the ability to text my questions and get answers. So far the pharmacy they use has been transparent and the product has been good.
Response from RefillsMay 21, 2026
Thank you so much for your thoughtful feedback and continued trust over the past 6 months! We’re thrilled to hear you’ve had a smooth experience with both the product and customer service, and that the communication process has been convenient and helpful for you. Providing reliable care, transparency, and quality support is exactly what we strive for. We truly appreciate your support and are honored to be part of your wellness journey.
Greta J.
The experience has been good but I wanted to cancel before my last shipment and wasn’t able to communicate that in time. I am at goal weight or within 5 pounds so I’m just maintaining now and will not need to continue unless I have a prepaid shipment
Response from RefillsMay 21, 2026
Thank you for sharing your experience, and congratulations on reaching your goal weight that’s an incredible accomplishment! We’re glad to hear your overall experience has been positive, though we’re sorry you weren’t able to communicate your cancellation request in time before the shipment processed. We understand how important timing and clear communication are, especially during the maintenance phase of your journey. We truly appreciate your trust in Refills and wish you continued success and wellness moving forward.
Erin B.
The customer service representative answered all my questions and via text which made me feel not pressured
Response from RefillsMay 21, 2026
Thank you so much for your kind feedback! We’re glad to hear our customer service representative was able to answer all your questions in a way that felt comfortable and pressure-free for you. Providing supportive and accessible communication is very important to us. We truly appreciate your trust and support.
R F.
I always get my order within 3-4 days of ordering . The customer service are always prompt w/ returning my texts . I like this company .
Response from RefillsMay 21, 2026
Thank you so much for your kind feedback! We’re thrilled to hear your orders arrive quickly and that our customer service team has been prompt and responsive whenever you reach out. We truly appreciate your trust and are so glad you’re happy with your experience with Refills.
Barb
Take the first step ! Very easy to sign up, my script comes with plenty of everything to administer and quick delivery
Response from RefillsMay 21, 2026
Thank you so much for sharing your experience! We’re glad to hear the signup process felt easy and that your shipment arrived quickly with everything needed for a smooth experience. We truly appreciate your support and are happy to be part of your wellness journey.
susan S.
Excellent customer service
Response from RefillsMay 21, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you had an excellent customer service experience. Providing supportive and dependable care is always our goal. We truly appreciate your trust and support.
