RefillsReviews of refills.com

Response from RefillsJun 3, 2026

We’re sorry for the confusion and frustration you’ve experienced. We understand how important it is to have consistent dosing instructions and clear communication regarding future shipments. Receiving conflicting information can understandably create uncertainty about your treatment plan. Your concerns have been escalated to the appropriate team for review. We appreciate your patience and feedback as we work to improve the clarity of our communication and patient experience.

Response from RefillsJun 3, 2026

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team has been able to provide prompt support and reassurance whenever you’ve needed it, especially during shipping delays. It means a lot to know that you’ve trusted Refills enough to refer your coworkers, helping them continue their treatment when insurance coverage changed. We truly appreciate your confidence in us and your continued support.

Response from RefillsJun 3, 2026

Thank you so much for your kind feedback! We’re thrilled to hear our customer service team has been fast, helpful, and able to make the process easier for you. Providing a smooth and supportive experience is exactly what we strive for. We truly appreciate your trust and support.

Response from RefillsJun 3, 2026

Thank you so much for your kind feedback! We’re delighted to hear that the technician who assisted you was kind, helpful, and able to guide you through the process. Providing supportive and personalized care is very important to us. We truly appreciate your trust and support.

Response from RefillsJun 3, 2026

Thank you so much for your kind feedback! We’re thrilled to hear you had a smooth experience with both our service and communication. Keeping patients informed with timely updates is important to us, and we’re glad it made tracking your order easier. We truly appreciate your trust and support.

Response from RefillsJun 3, 2026

Thank you so much for your kind feedback! We’re thrilled to hear that your experience with Taylor has been consistently positive. Providing timely, helpful, and supportive communication is what we strive for, and we’ll be sure to share your appreciation with her. Thank you for your trust and support.

Response from RefillsJun 2, 2026

We understand how inconsistent timing can make it difficult to plan your treatment and know when to expect your medication. Clear expectations around billing and shipment cadence are important, and we appreciate you bringing this concern to our attention. Please send your order details and account email to [email protected] so I can personally review your account and help clarify the status of your billing and delivery schedule.

Response from RefillsJun 2, 2026

We’re sorry to hear about your experience and understand how frustrating it can be when you're unable to get the assistance you need. We sincerely apologize for any communication delays and the impression this has left. Please send your order details and the email associated with your account to [email protected] so I can personally review your concerns and help ensure they are escalated to the appropriate team for further investigation and follow-up.