RedBox RxReviews of redboxrx.com

Response from RedBox RxSep 27, 2026

Thank you for your kind review Paul!

Response from RedBox RxSep 25, 2026

Thank you for your kind review of our services Chad!

Response from RedBox RxSep 25, 2026

Thank you for your kind review of our services Chris!

Response from RedBox RxSep 25, 2026

We thank you for reaching out to us with your concerns. As we do ship prescription medication, we have a protocol we must follow when a patient lets us know that a package was not received. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered (photo proof of delivery is not always given with UPS Mail Innovations deliveries), we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. The next step after confirming the shipping address and tracking information would be for our team to reach out to our shipping carrier to have them perform an investigation into the delivery of the package. If the results of the investigation show that the package was misdelivered by the UPS, we can send out a replacement order. In the case that the investigation shows that the package was delivered correctly to the correct address, we would ask that a police report be filed in the event that the package was stolen. We do require either the investigation results or the police report documented in order to replace the medication as we are required to have that documentation on file. Once we have the results of the investigation, we will reach back out via email to relay the results as well as the next course of action. Our goal is to complete the investigation within 24-48 hours, but it can take longer depending on the volume of requests received by the shipping carrier. Depending on the type of medication, we can ask our provider support team to send an emergency supply of medication to a local pharmacy to get your through the time it takes to complete the investigation. If you would kindly reach out to our team, we would be happy to help you with getting that sent in. We thank you for reaching out with your concerns, and we hope to have a resolution for you soon. Please feel free to reach back out to us at either 844-733-2697 or [email protected] to get an update, or if you have any other questions or concerns for our team.

Response from RedBox RxSep 25, 2026

We are sorry to hear about your frustrations Garrett and appreciate the opportunity to address your concerns. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping section. We apologize for any confusion regarding the shipping services we offer or the ability to choose using a different pharmacy. Hopefully this additional information can clear up any lingering questions or concerns, but if you still have any, please feel free to reach out to one of our team members at either 844-733-2697 or [email protected]. We are here and happy to help!

Response from RedBox RxSep 25, 2026

Thank you for your very kind review and for trusting RedBox Rx with your care for two years Karla! We truly love being able to help our patients get the best care and service we can offer. Thank you for your continued support, and we look forward to continuing to serve you for as long as you need!

Response from RedBox RxSep 23, 2026

Thank you for your kind review!

Response from RedBox RxSep 23, 2026

Thank you for your kind review and your kind recommendation of our services Harry!