RedBox RxReviews of redboxrx.com

Response from RedBox RxOct 11, 2026

Thank you for your kind and thoughtful review Jennifer! We are so glad to hear of your positive experience with our service. Our apologies for the communication failure. We will be sure to be more thorough in researching a case and be sure to provide all relevant information. Thank you again for your kind review and for trusting your care to RedBox Rx.

Response from RedBox RxSep 18, 2026

Thank you for your feedback Kim, and we would be happy to give a little more clarification on how our shipping services work. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. If you have any other questions or concerns, please do not hesitate to reach out to our team at either 844-733-2697 or [email protected]. We are here and happy to help you.

Response from RedBox RxSep 4, 2026

Thank you for your kind and thoughtful review! We are very sorry that you had a delivery issue with your package. Unfortunately, we do have a protocol we must follow when it comes to missing packages containing prescription medications, and we try to make it as quick and smooth as possible. We apologize for the delay but are happy to hear everything worked out. Thank you for your continued trust in our services at RedBox Rx, and we look forward to serving you again!

Response from RedBox RxSep 4, 2026

Thank you for reaching out Shelley. It looks like our provider mistakenly sent the prescription to the wrong pharmacy initially. We apologize our team was not able to connect with you on the phone. At this time, we have been experiencing a higher-than-normal call and email volume, but we will look into the issue of the call dropping after that amount of time. It looks like one of our patient care advocates did reach out to our provider support team to get the issue corrected. Unfortunately, it did take longer than our normal 24 hours, for which we sincerely apologize. After reviewing your case, I do see that our pharmacist was able to get that prescription transferred to the correct pharmacy. We sincerely apologize for the delay and for the error made by the provider. Thank you for reaching out to RedBox Rx, and we are available at either 844-733-2697 or [email protected] should you have any additional questions or concerns for our team.

Response from RedBox RxJul 22, 2026

Thank you for your kind review and for your honest feedback Jacqueline. We do apologize for not getting that information to you right away, but we are happy to hear that you were able to get what you needed!

Response from RedBox RxJul 21, 2026

Thank you for your kind review Andrew!

Response from RedBox RxMay 18, 2026

Thank you for your kind review Dana!

Response from RedBox RxMay 10, 2026

Thank you for your kind review Hans! Unfortunately, if the prescriptions are not listed under the same visit type, a follow up must be completed for each treatment. That way we can make sure to give the focus and attention you deserve with each condition you wish to treat. Thank you for trusting RedBox Rx with your care, and please feel free to reach out to our team at either 844-733-2697 or [email protected] if you have any questions or concerns.