Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My experience has been excellent across the board. The RedBox Rx application process was easy and straightforward, and every healthcare practitioner I’ve met with has been professional and helpful. Prescriptions have been processed quickly, shipped promptly, and delivered without issue. Overall, I’ve been very pleased with the entire experience.
Response from RedBox RxSep 22, 2026
Thank you for your kind review of our services Christopher! We love helping our patients receive the best care and service possible at RedBox Rx. If you ever have any questions or concerns for our team, please do not hesitate to reach out. We are here and always happy to help our patients!
KY
Kyde
Two Time User
I have used RedBox Rx twice now and have had an excellent experience. The process online is quick, simple and straightforward. Both times my orders were processed rapidly and the pricing is very reasonable. I highly recommend checking out this site for treatment options for your health issues.
Response from RedBox RxSep 22, 2026
Thank you for your kind review and for your kind recommendation of our services Kyde! We greatly appreciate your trust in our services, and we certainly hope to be able to continue to serve you at RedBox Rx!
WI
WinnieB
Beats Compounded Pharmacies
I have used several different online dermatology services for acne and anti-aging medication. I found that Red Box provided legitimate products rather than compounded creams made of mostly OTC ingredients like the others do. It isn't cheap, but if you are prescribed medication that your insurance doesn't cover anyway, it is way cheaper than most retail pharmacies. Delivery and service were prompt. This is my first time ordering from them, but I will continue until proven otherwise.
Response from RedBox RxSep 22, 2026
Thank you for your kind review Winnie, and for giving our services at RedBox Rx a chance! If there are any questions or concerns for our team, please do not ever hesitate to reach out. We are here and always happy to help our patients receive the best service possible!
BL
Brian L.
Simple process that saved loads of time…
Simple process that saved loads of time for minor condition. Fair pricing.
Response from RedBox RxSep 18, 2026
Thank you for your kind review Brian!
KD
Kim D.
Fast turn around on getting the RX and…
Fast turn around on getting the RX and charging my CC. EASY TO SIGN UP.
My box has NOT come in yet. Feels slow for shipping.
Waiting to see if box comes.
Response from RedBox RxSep 18, 2026
Thank you for your feedback Kim, and we would be happy to give a little more clarification on how our shipping services work.
Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent.
If you have any other questions or concerns, please do not hesitate to reach out to our team at either 844-733-2697 or [email protected]. We are here and happy to help you.
CN
Carissa N.
Trash providers who don’t care
At one point they have great providers….now they have the RUDEST “nurse practitioners” that’s literally don’t say more than 20 words to you. Absolutely insane for a mental health appt, I will be moving forward with them being looked into for the disgusting care they are “providing”and charging for.
Response from RedBox RxSep 18, 2026
Our sincerest apologies on your experience with the provider you saw Carissa, and I'm so sorry the provider made you feel like we didn't want to help you.
We expect each and every provider with RedBox Rx to give the same level of service, care, and professionalism. If you have not already done so, please reach out to our patient care advocates, so we can identify the provider you are referring to. The experience you describe is not what we expect from our providers, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at [email protected] at your earliest convenience.
SA
Sara
Don’t use this place
Of all the places I’ve used this is the worst ! I got charged $40 on my account then the next day $26.50. When I called to ask about the $40 charge the guy claimed on their end nothing was charged to my card . Then I paid the $26.50 that he said was owed . Checked my account the next day and yep they did indeed charged that $40 that the guy denied . Called back and a new guy said that the $40 was for the Dr visit and the $26.50 was for the med . Makes sense how he explained it . Again my card was charged tbe first time when he said it was not glad that the second guy explained it all. Then I asked the second guy if I could get an itemized receipt . He said it came with a detailed receipt in the box with the meds and if I needed more to call back and I would have to sign a release form to get that . I get my package with the receipt and the receipt says $0. That doesn’t help when I paid $66.50 total . I called today to ask for an itemized receipt and the guy said they can’t do that . I explained that the second guy I talked to told me they could if I sign a release now he’s saying they don’t do that . He was rude and arguing with me saying I must have called someone else coz they don’t do that ! He was so rude and not helpful . Good thing I record all my calls ! NEVER use this place !
Response from RedBox RxSep 18, 2026
Thank you for your honest feedback Sara, and we appreciate the opportunity to clarify our services.
When you start a visit, there will be two charges. One for your physician consultation and a second charge for medication, if prescribed. Charges for any prescribed treatments are not included in the visit fee. When you select a preferred treatment, the cost of the medication will be shown on the visit checkout page but will NOT be charged to your payment method on file until it is prescribed at the completion of your visit. If a treatment is prescribed that is different from what you've selected, you will be asked to review and pay for your prescribed treatment. You will receive a receipt after every transaction to the email address associated with your RedBox Rx account.
RedBox Rx does not provide itemized receipts or superbills. Because we do not bill or submit claims to insurance, we do not generate the type of itemized billing statement or superbill typically used for insurance claim submission. After members of our team have reviewed your case, we are unable to find any instance in which you were advised that RedBox Rx would provide an itemized receipt or superbill. During the most recent conversation about this request, our Patient Care Advocate explained that the standard receipt we provide may not contain all of the information your HSA/FSA administrator is requesting. They also advised that, if additional documentation is needed, you may submit your prescription monograph and a copy of your medical records along with your receipt. We are happy to provide a copy of your medical records upon request. Please keep in mind that HSA/FSA administrators and insurance companies may have different documentation requirements, so we cannot guarantee that the documentation available from RedBox Rx will meet their specific reimbursement requirements.
If you would like us to assist you with obtaining a copy of your medical records or have any other questions or concerns for our team, please reach back out to our team at either 844-733-2697 or [email protected]. We are here and happy to help you.
JE
Jeff
This was an unpleasant appointment
This was an unpleasant appointment, to say the least. I made a video appointment to seek treatment for anxiety. I did not need a re-fill as there was no existing prescription. I chose to have any prescription sent to my local pharmacey for cost considerations. I chose the "pay per visit" option. My goal was to obtain medication for anxiety.
I filled out my symptoms beforehand. The call began on time, but the woman did not introduce herself and I had to break in to ask her her name. She was in a hurry and controlled the conversation at all times. I had to interrupt to get her to understand what I was seeking and what worked----- and didn't work--- for me. She never asked what I was feeling, how I was feeling, or what I hoped to achieve.
I explained to her specifically that I didn't want medication that "activated" me, and that mild sedation was ok due to my anxiety. She disregarded this information and told me that she would offer a drug that was "clinically indicated", one that I explained I had tried before with negative results. It appears that she had made up her mind before speaking to me. She was going to prescribe the exact opposite type of medication.
I know what works for me and how medication affects me. This is not my first clinical appointment. I have a Master's degree in Clinical Psychology, and I've done my homework. She talked over me each time I tried to provide background or context to my situation. I explained that I don't currently have access to a PCP or psychiatrist. When I questioned her prescription medication, she told me to go back to my PCP because she would not prescribe something that was "unsafe." If I had access to my PCP I wouldn’t have called RedboxRX! The medication I preferred her prescribing is a "second-line" option for anxiety that doesn't "activate" people. I tried to explain this. She was not open to discussing options, because I questioned her strict clinical opinion of whatever she gleaned from my registration, and apparently, my previous pharmacy history. I think she was operating from a narrow, pre-determined diagnosis and was not interested in my direct experience.
This was a disappointing and unhelpful experience. It was the "provider" looking for ways not to help me.
Response from RedBox RxSep 14, 2026
Our sincerest apologies on your experience with the provider you saw Jeff, and I'm so sorry the provider made you feel like we didn't want to help you.
We expect each and every provider with RedBox Rx to give the same level of service, care, and professionalism. If you have not already done so, please reach out to our patient care advocates, so we can identify the provider you are referring to. The experience you describe is not what we expect from our providers, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at [email protected] at your earliest convenience.
