RedBox RxReviews of redboxrx.com

Response from RedBox RxOct 14, 2026

Thank you for your kind review of our services Brenda!

Response from RedBox RxOct 12, 2026

Thank you for your kind review of our services at RedBox Rx!

Response from RedBox RxOct 11, 2026

We are sorry to hear about your frustrations and appreciate the opportunity to address your concerns. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days, but it may take longer depending on any unforeseen delays that could come up. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping section. Please reach out to our Patient Care Advocates at either 844-733-2697 or [email protected]. We may be able to figure out a solution to help get you your medication. Thank you for reaching out, and we hope to hear from you soon.

Response from RedBox RxOct 11, 2026

Thank you for your kind review of our services and for trusting your care to RedBox Rx!

Response from RedBox RxOct 11, 2026

Hello Cris. Would you mind reaching out to our Patient Care Advocates at either 844-733-2697 or email them at 844-733-2697? We would like to get some additional information on your visit and help you any way that we can. Thank you for reaching out, and we look forward to hearing from you and hopefully improving your experience with our service.

Response from RedBox RxOct 11, 2026

Thank you for reaching out to share your frustrations Bill. We sincerely apologize for the delay in getting your visit completed. You are absolutely correct in that we have the goal of getting your visit completed and a treatment prescribed (if applicable) within 24 hours, and we did not meet that goal in your case. For that we apologize. I do also see where there was some miscommunication with one of our Patient Care Advocates. We cannot refund an order once it has been processed and shipped by our pharmacy. However, we can of course refund an order as long as our pharmacy team can catch it before it finishes processing. After reviewing your case, I see that we were able to issue you a refund for the order. We sincerely apologize for the frustration and miscommunication with your experience. It is not the typical experience we aim to provide for our patients, and we are very sorry this happened with yours. If you have any additional questions or concerns, please feel free to reach out to our team at either 844-733-2697 or [email protected].

Response from RedBox RxOct 11, 2026

Thank you for your kind review and for trusting your care to our services at RedBox Rx Susan! We very much appreciate you giving our services a try, and we sincerely hope to be able to help you through our service again!

Response from RedBox RxOct 11, 2026

Thank you for your kind and thoughtful review Jennifer! We are so glad to hear of your positive experience with our service. Our apologies for the communication failure. We will be sure to be more thorough in researching a case and be sure to provide all relevant information. Thank you again for your kind review and for trusting your care to RedBox Rx.