Natasha
great service for non urgent needs
For the convenience, yes it was a wonderful and quick way to fill out your forms and request what you needed….. But why in the absolute world would you send antibiotics via ocean and donkey? I was under the impression they’d be overnighted or maybe come in 2 days. I’ve been dealing with this for several days and in pain and this was my only resort as I don’t have health insurance at this time. It will be almost a week before receiving my antibiotics. At that point, I should have chosen another website that allows you to pick up from the pharmacy. Unfortunately, I won’t be using this company again nor will I recommend them.
Response from RedBox RxSep 14, 2026
We are sorry to hear about your frustrations Natasha and appreciate the opportunity to address your concerns. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping section. We apologize for any confusion regarding the shipping services we offer or the ability to choose using a different pharmacy. Hopefully this additional information can clear up any lingering questions or concerns, but if you still have any, please feel free to reach out to one of our team members at either 844-733-2697 or [email protected]. We are here and happy to help!