Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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I ordered a pharmacy perscription like always and it was to take 8 days to ship. I called number listed 844-733-2697 on email and number is for redbox drop box. The lady said number is same for pharmacy. what the hell? You cant even call to complain because number is not theirs on email. I am never using this service again. 8-10 days to ship ups?
Response from RedBox RxOct 5, 2026
We are sorry to hear about your frustrations David and appreciate the opportunity to address your concerns.
Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days, but it may take longer depending on any unforeseen delays that could come up. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form.
The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping sections. We apologize for any confusion regarding the shipping services we offer or the ability to choose using a different pharmacy. Hopefully this additional information can clear up any lingering questions or concerns, but if you still have any, please feel free to reach out to one of our team members at either 844-733-2697 (which is our correct phone number) or [email protected]. We are here and happy to help!
JD
jerry D.
great and prompt attention to my…
great and prompt attention to my diagnosis will use them again well recommended
Response from RedBox RxOct 4, 2026
Thank you for your kind review and your kind recommendation of our services Jerry!
LP
Lori P.
ALL CONSUMERS PLEASE BE CAREFUL
ALL CONSUMERS PLEASE BE CAREFUL. THIS COMPANY WILL CAPTURE YOUR CREDIT CARD INFORMATION AND SEND YOU PRESCRIPTION AFTER PRESCRIPTION REGARDLESS OF YOUR REQUEST TO CANCEL DO NOT DO NOT ORDER THROUGH THIS COMPANY
Response from RedBox RxOct 5, 2026
Thank you for reaching out with your frustrations Lori, and we appreciate the opportunity to address them and offer some clarification.
Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a product or a service, and many of our treatment plans include scheduled automatic refills. Prior to the processing and payment of the automatic refill, we send out reminder notifications several days ahead of time. This gives patients the opportunity to delay or cancel a refill through their account if they choose to do so. The date of the automatic refill can also be adjusted through their account. Should you ever need instructions on how to complete these actions, please do not hesitate to reach out to our team at either 844-733-2697 or [email protected].
After reviewing your case, I can see that you did reach out to us after your automatic refill was processed. Since no more refills were left on the prescription, there was nothing left to cancel/delay. Per our Refund and Returns & Exchanges Policies, we do not accept returns on prescriptions as we are unable to re-dispense prescriptions that have already been processed and shipped by our pharmacy. We are also not able to offer a refund on prescriptions that have already been processed and shipped by our pharmacy for the above reasons.
We are sorry to hear that you were disappointed with our services, and if you would like, you can certainly reach out to our team via the contact information listed above to discuss your experience further. Thank you for taking the time to reach out and for allowing us to clarify our services.
EK
EMILY K.
I was really disappointed
I was really disappointed. I went through their website, where hyperpigmentation was something that they treated and you pay a $25 fee to meet with a doctor. So I did meet with the doctor, only to find out they do not treat hyperpigmentation. And I asked her why would they advertise this on their website, why would they say that they treat sunspots, hyperpigmentation, etc if they do not do that? She had no answer for me, because she is just a clinician. Which I do understand but I did relate to her that I was very disappointed that I was spending money on something that they don't treat when their website says that they do treat this issue. Even though it was only $25, I feel like I was definitely misled by their website and I feel like people need to be aware. This website does not treat sunspots or hyperpigmentation, so look elsewhere for treatment.
Response from RedBox RxOct 5, 2026
Thank you for reaching out about your experience Emily.
I can confirm that we do treat hyperpigmentation through our services. The treatments we offer for that specific condition are listed on our website under Hair & Skin. Would you kindly reach out to our team at either 844-733-2697 or [email protected] and let us know which provider you spoke to? That way we can make sure the provider has the correct information regarding the conditions we treat and the treatments we offer for those conditions. Thank you for letting us know about your experience Emily, and we hope to be able to improve your experience with our services.
CS
C. S.
I spent little time getting the help I…
I spent little time getting the help I needed. I was a patient with Hims, they missed the mark on what I needed for two years. I spent 5 days getting the same canned response, and different providers on every text. The provider at Redbox rx, met my needs and started me off conservitavly and i have no doubt if i need help, they will help 100%
Response from RedBox RxSep 29, 2026
Thank you for your very kind review! We absolutely love helping our patients get the best possible care and service we can provide through RedBox Rx! Thank you for trusting your care to our team!
AY
A Y.
my first experience
The practitioner got visibly annoyed with my questions at the end. The video call wasn't that smooth so I had to ask more clarifying questions than I intended and I am still confused about some logistics. Really disappointing experience. I will not be refilling with redbox rx.
Response from RedBox RxSep 29, 2026
Our sincerest apologies on your experience with the provider you saw, and I'm so sorry the provider made you feel that way.
We expect each and every provider with RedBox Rx to give the same level of service, care, and professionalism. If you have not already done so, please reach out to our patient care advocates, so we can identify the provider you are referring to. The experience you describe is not what we expect from our providers, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at [email protected] at your earliest convenience.
DO
Doesitmatter
Redbox is Pure Trash
Redbox presents significant challenges in terms of customer service and efficiency. My experience involved an arduous wait of over a week for a prescription, compounded by their use of a designated pharmacy and UPS's Innovation Mail service for shipping. I made numerous inquiries to both Redbox and UPS to ascertain the status of my package, which exhibited minimal movement during transit. Unfortunately, the interactions I had with Redbox employees were marked by rudeness, exacerbating my frustration.
During this period, I decided to enroll in Amazon's medical service, which facilitated the prompt transfer of my prescription to a local pharmacy on the same day. I was able to retrieve my prescription at my local pharmacy the next day, whereas Redbox's order was still pending delivery. Additionally, Amazon waived the associated fees for this convenience for a promotion they have going on currently, leading me to regret not making this switch sooner.
I have resolved to avoid any future transactions with Redbox, particularly after they informed me that a charge of $37 would have to be made by me in order to have my future prescriptions sent to a local pharmacy. Thank goodness there will not be any future medication coming from Redbox. Their approach appears to prioritize profits over customer satisfaction. I strongly advise others to consider alternative options for their medical/mental needs. Im just glad this was not an urgent type of medication. I probably would be deceased or seriously ill waiting on redbox. Jesus would have came back by the time the medication would have arrived from Red Box, no telling. It’s just a no for me. Do what you choose with this information.
Response from RedBox RxSep 28, 2026
Thank you for reaching out with your feedback and concerns, and we appreciate the opportunity to clarify some aspects of our services through RedBox Rx.
Our service provides treatment for over twenty different conditions. Each condition we treat has a different visit cost associated with it. The cost of the visit is listed on our website under the section with the condition you wish to receive treatment for. Our provider visit cost is discounted when you choose to use our pharmacy at RedBox Rx. The full cost of our provider visit fee is $69.00. If you choose to transfer your prescription to a local pharmacy of your choice, we would ask that you pay RedBox Rx the remaining cost of the full visit fee as you no longer receive the discounted visit price for using our pharmacy. You would also be able to use your insurance at a local pharmacy, though we do not control the prices a local pharmacy will charge for the prescription. Alternatively, you can choose to have the provider send your prescription to a local pharmacy of your choice while filling out the intake form instead of going through the transfer process, but the full cost of the provider visit fee still applies.
Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to get your prescription at a local pharmacy as we've listed above.
When we are notified that a patient did not receive their order despite tracking indicating it has been delivered (photo proof of delivery is not always given with UPS Mail Innovations deliveries), we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. The next step after confirming the shipping address and tracking information would be for our team to reach out to our shipping carrier to have them perform an investigation into the delivery of the package. If the results of the investigation show that the package was misdelivered by the UPS, we can send out a replacement order. In the case that the investigation shows that the package was delivered correctly to the correct address, we would ask that a police report be filed in the event that the package was stolen. We do require either the investigation results or the police report documented in order to replace the medication as we are required to have that documentation on file. Once we have the results of the investigation, we will reach back out via email to relay the results as well as the next course of action. Our goal is to complete the investigation within 24-48 hours, but it can take longer depending on the volume of requests received by the shipping carrier.
We do apologize if we did not communicate as clearly or as frequently as you needed us to, but it is good to hear that you were able to get your prescription elsewhere. Please feel free to reach out to our team at either 844-733-2697 or [email protected] if you would like to further discuss any lingering questions or concerns. We thank you for your honest feedback and hope for the opportunity to improve your experience.
