RedBox RxReviews of redboxrx.com

Response from RedBox RxOct 11, 2026

We are sorry to hear about your frustrations and appreciate the opportunity to address your concerns. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days, but it may take longer depending on any unforeseen delays that could come up. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping section. Please reach out to our Patient Care Advocates at either 844-733-2697 or [email protected]. We may be able to figure out a solution to help get you your medication. Thank you for reaching out, and we hope to hear from you soon.

Response from RedBox RxSep 29, 2026

Our sincerest apologies on your experience with the provider you saw, and I'm so sorry the provider made you feel that way. We expect each and every provider with RedBox Rx to give the same level of service, care, and professionalism. If you have not already done so, please reach out to our patient care advocates, so we can identify the provider you are referring to. The experience you describe is not what we expect from our providers, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at [email protected] at your earliest convenience.

Response from RedBox RxSep 14, 2026

We are sorry to hear about your frustrations Natasha and appreciate the opportunity to address your concerns. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping section. We apologize for any confusion regarding the shipping services we offer or the ability to choose using a different pharmacy. Hopefully this additional information can clear up any lingering questions or concerns, but if you still have any, please feel free to reach out to one of our team members at either 844-733-2697 or [email protected]. We are here and happy to help!

Response from RedBox RxJul 29, 2026

Thank you for giving your honest feedback Jason. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a service (such as a provider visit/consultation) or treatment (your prescription). You will only see a fee if you initiate a consultation with a provider or are shipped medication. There are no hidden fees through RedBox Rx. When you go on our website to select the condition you wish to receive treatment for, the webpage will list the price of the provider visit as well as the price of the medication you hope to be prescribed. Our service has two types of visits available with our providers. Some merely require the completed assessment (sometimes photos are required) for the provider to review and make a decision regarding treatment depending on the answers to the assessment questions. This is an Async visit. There are certain conditions and certain states that require you to fill out the assessment questions as well as have a video consultation with the provider. This is a Sync visit. Should you ever have any questions regarding pricing or the type of visit the condition requires, please do not hesitate to give our team a call at 844-733-2697 or email us at [email protected]. We are always happy to help!

Response from RedBox RxJul 21, 2026

We’re sorry to hear that your experience did not meet your expectations Tisdale. Your feedback is valuable, and we appreciate the opportunity to clarify our services. When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly especially if it is a medication you are needing urgently. If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].

Response from RedBox RxJul 10, 2026

Thank you for your feedback Saint and for allowing us the opportunity to clarify our services. Transferring a prescription to another pharmacy is a universal procedure with pharmacies across the country so long as you have fills remaining on the prescription. When you inform our team of your wish to transfer a prescription, we ask that you pay the remaining visit fee as the provider visit cost is discounted when you use our pharmacy. Once that is paid, we ask that you reach out to the pharmacy you wish to have your prescription transferred to. Procedure dictates that the pharmacy receiving the prescription reach out to the pharmacy transferring the prescription. When your local pharmacy contacts our pharmacy, the pharmacists can proceed with transferring the prescription. We apologize for any delays or wait times as we were coming off of a holiday weekend and experiencing a higher volume of calls and emails. If you still need assistance, please do not hesitate to reach out to our team at either 844-733-2697 or [email protected], and we would be happy to help you.

Response from RedBox RxJul 10, 2026

We’re sorry to hear that your experience did not meet your expectations. Your feedback is valuable, and we appreciate the opportunity to clarify our services Marie. When you choose our pharmacy to ship your prescription(s), the default shipping method is through UPS Mail Innovations, which has an estimated delivery time of 3-7 days. We do offer expedited shipping through UPS as well, and the pricing and shipping options are listed on our website. The quickest way to get your prescription is to have it sent to your local pharmacy. While you would not be eligible for the discounted visit price when you choose to use our pharmacy, you would be able to get your prescription much more quickly. If you have any additional questions regarding shipping or getting your prescription at a local pharmacy, please do not hesitate to reach out to our team at either 844-733-2697 or by email at [email protected].

Response from RedBox RxJun 28, 2026

Thank you for reaching out to us Lauren. We sincerely apologize for the unacceptably long delay in delivery of your order. After reviewing your case, it appears that we have attempted to contact UPS regarding your order. The pharmacy team has been notified of the shipping issue, and we will be making sure to make this right for you. Our sincerest apologies for the frustration these delays have caused. Please do not hesitate to reach out to our team by giving us a call at 844-733-2697 or by emailing us at [email protected] for any additional questions or concerns you may have. We thank you again for reaching out to our team at RedBox Rx.