RealTime LaboratoriesReviews of realtimelab.com

Instructions that come for the test are vague and poorly written. I had to re-read it several times to figure out what to do. My test got to them when they lost electricity due to a bad ice storm. Obviously not their fault, but their response after that time was extremely unprofessional. I spent 1 & 1/2 weeks trying to find out where my test was - what was the status, etc.. No one returned my calls - not the receptionist or the lab supervisor. Finally I called the financial department and they issued a refund for the $399 fee that I had to pay up-front.

They never sent me results of the test. It has been almost a month. $300 down the drain.

I would not normally review your company at this point in time, however, you keep sending surveys to me. I am rating your company as a zero at this point because my sample was lost. I understand that your business was affected by the severe winter storms, but my test should have already been processed by that point in time. I did receive a new test in the mail today, so now the long wait begins once again.

I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

There is rarely someone in the office who picks up the phone. No one calls back or responds to emails. Waiting for three weeks to receive my lab results ,was told within 10 days.

Hard to get ahold of a live person in the office. When you do, anyone whom I have spoken to has been so kind. I did the test and received a result that was equivocal. I wanted to retest for this but did not want the whole panel as only one came back this way. Never got a response about this, also only spoke with the dr for 1 1/2 mins as he had a meeting to go to.. so my questions never got answered. Spent 400.00 for un answered questions. Really disappointed with real time labs and a test that could not identify if I am positive for mycotoxins or not.

So far so good. I have not gotten results yet. I was a little confused on how this gets billed to my insurance. Still worried what this will cost.

Update: I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided. Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company