RealTime LaboratoriesReviews of realtimelab.com

In November of 2025 I ordered the Mycotoxin Test. I received the test in a timely manner and results were given in a reasonable time. The low rating is due to Real Time charging for the test twice. They were very difficult to get in touch with to correct the problem. Ultimately, American Express had to remove the extra charge due to the Real Time not responding to their inquiry. I need a follow-up test but, I will find a different company because I don't want to risk extra charges.

Payment was a nightmare. It took over a month to get paid and get results. Agent kept demanding my federal Medicare card which is invalid since I now have Medicare coverage through Blue Cross. Then they took my credit card down wrong. Brutal process!!!!! Never again thank you

Can not get anyone to call me back to explain results. Spent 800.00, frustrating.

Not transparent. I'd like my refund.

I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

Hard to get ahold of a live person in the office. When you do, anyone whom I have spoken to has been so kind. I did the test and received a result that was equivocal. I wanted to retest for this but did not want the whole panel as only one came back this way. Never got a response about this, also only spoke with the dr for 1 1/2 mins as he had a meeting to go to.. so my questions never got answered. Spent 400.00 for un answered questions. Really disappointed with real time labs and a test that could not identify if I am positive for mycotoxins or not.

Good: website ordering was easy, and kit arrived in a reasonable amount of time with good instructions. Bad: I collected my sample and prepared the kit for mailing, then realized I had made a mistake and needed RealTime's advice about re-using or getting a new kit. Two phone calls (choosing different options) resulted in being disconnected; a message over the website was not answered; an email was not answered. Finally a third phone call was answered, by someone not equipped to assist me and who said she'd ask the appropriate person to get in touch with me. I have not heard from anyone. Not-Yet-Determined: I have not sent in the specimen yet for processing, so cannot say how that went or what the results are like. CUSTOMER SERVICE NEEDS SIGNIFICANT IMPROVEMENT

The kit did not include the collection cup. It's also been over a week and a half since I sent in the sample and I have not gotten my results yet.