RealTime LaboratoriesReviews of realtimelab.com

no one will return my call to help me interpret the results

Would want to provide 5 stars but i didnt get my results. Had to reach out to someone to ask since has been too long. I checked my emails, physical mail and even junk/spam folder and never received any notification. Was concern the sample was lost even or never received at the lab.

Need to understand better how to interpret results and what to do next!

While I am impressed with your testing capabilities, there were a few issues. I recognize that the extreme winter weather, recently experienced, threw everything into chaos so hopefully that was the reason. When my ‘sample’ finally made it to your lab, there was nothing from you to say that you had received it... even an automated note of receipt would have been helpful. I eventually emailed to find out if my sample was still valid, despite delivery delays related to the snowstorm. This was the entirety of the response I received ... typos included... “ We up and running and all samples will be tested”. I received that response on March 1/21. On March 18/21, my doctor received an odd email from your lab. He called, fortunately, and it turned out to be a spam email. (It happens ... not an issue!). While on the phone, he found out my results were complete and was able to gain access to them, instead of them being sent out to us as we had been told would happen. Had he not called, would I have fallen through the cracks?? Who knows?? Again, I recognize the dreadful weather created such chaos so I can only hope that was the cause.

The testing was fine. I just felt the follow up consult with the Dr. was lacking. He did not seem to have helpful information regarding the results and any suggestions.

Was disappointed that your webpage that offers coupon never came through. Entered email and submitted as directed. Did it twice. Other than that, all was good and directions for capturing specimen were clear.

You never sent the results. I had to email and ask for them as I couldn't reach you by phone.

I have questions regarding my results....I have sent a message through the internet and have also left a message for someone to call me back. I have not heard anything. I am pleased with how quickly I received my results.