Readers.com™Reviews of readers.com

Response from Readers.com™Oct 14, 2020

Hi, Dan! Thank you for your review, and we're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We are so sorry that your glasses broke, and we see that our Customer Happiness Team was able to work with you to make this right. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Thank you for sharing your recent experience, Jody. We're sorry to hear that your glasses broke so quickly. While our glasses don't have a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to contact our Customer Happiness Team at your convenience. You can reach us at [email protected] or by calling 1-800-210-3975. Thank you again for your business!

Response from Readers.com™Oct 14, 2020

Hi, Ed! Thank you for your review. We're sorry to hear that your glasses broke so quickly. While our glasses don't include a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to call our Customer Happiness Team at 1-800-210-3975 so we can assist you with this.

Response from Readers.com™Oct 14, 2020

Hi, Tim! We're so sorry that you were disappointed with the quality of the glasses that you recently ordered. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you. Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 14, 2020

Thank you for sharing your feedback, Lorraine! We're so sorry that the glasses weren't what you were hoping for. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you. Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 16, 2020

Hi, Robert! Thank you for sharing your experience. We're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 16, 2020

Hi Lynda! Thank you for sharing your feedback and we're so sorry that it has taken us longer than normal to reply to your message. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. Additionally, we see that one of our Customer Happiness Specialist was able to assist you with your broken glasses. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 16, 2020

Hi Anne! Thank you for your feedback. We're terribly sorry that the glasses weren't what you were hoping for. We do show that your return/refund was processed 5 business days after your return arrived in our warehouse. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.