Readers.com™Reviews of readers.com

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience, Tara. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and that you were sent the incorrect glasses. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service. We show that one of our Customer Happiness Specialist was able to help resolve this for you on 6/27, but please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience, Craig. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and that your glasses arrived defective. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service. We show that one of our Customer Happiness Specialist was able to get this corrected for you. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and for our error of sending the wrong glasses. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service. We show your return for refund has been completed, but please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Thank you for your feedback, Joy! We're so glad that you are enjoying your reading glasses, and we appreciate you trusting us to provide reading glasses that fit your style and needs.

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience. We take quality very seriously and we're so sorry to hear your glasses broke. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 12, 2020

Thank you for your feedback, Dee! We're so glad that you are enjoying your reading glasses. And thank you for spreading the word, as well! Word-of-mouth is our most appreciated advertising. We greatly appreciate your business!

Response from Readers.com™Nov 17, 2020

Thank you for sharing your experience. We're so sorry that it took longer than expected for your order to arrive. Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We show your order was delivered on 6/28. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.