Shop a wide selection of women's and men's affordable reading glasses, bifocals, reading sunglasses, and computer glasses in a variety of powers (+1.00 up to +7.00). Shop over 500 styles under $20.
Readers.com™ (readers.com) has 212 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
readers.com
Website
readers.com
Category
Accessories
Location
Greenwood, Indiana
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Well I just received my very first order from readers.com today yes it took a long time but so does everything else right now so I was worried or concerned about that I expected it.
I ordered a pair of bifocals and I ordered a pair of full readers with the magnetic polarized lens everything was as ordered they seem to be decent quality so far happy happy!
Response from Readers.com™Oct 13, 2020
Thank you for sharing your recent experience, Pat! We're so glad that you are enjoying your reading glasses. We are thankful for your patience while we worked through some challenges that COVID caused. We greatly appreciate your business!
PM
Patricia M.
Quality tanked-/big time
Used to love them but boy has the quality gone downhill. Dollar store kids’ glasses look better than the garbage I just received. I would be embarrassed to wear them out if the house, which means I can only use the bifocal sunglasses on my porch.
Never again.
Response from Readers.com™Nov 17, 2020
Hi, Patricia! Thank you for sharing your feedback. We're so sorry to hear that we disappointed you with this recent. We can assure you that we take our quality very seriously. If you would like assistance setting up a return, please feel free to call our Customer Happiness Team at 1-800-210-3975.
TM
Thomas M.
Almost a month to arrive
Almost a month to arrive. Broke in 2 days and were a child's size. Very dissatisfied with Readers dot com.
Response from Readers.com™Nov 17, 2020
Hi Thomas!Thank you for your feedback. We're so sorry that it took longer than normal for your order to ship/arrive and to hear that your glasses broke so quickly.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
We'd love to work with you to resolve your broken glass, please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
JS
J S.
Ordered my items and got face masks (8 of them) instead of what I ordered.
Ordered my items which was more than half price here in the states. After six weeks got a notification from USPS stating item left in mailbox and looked, no item other than an obscured envelop with face mask. Didn't think much about it and filed a " Not received item" complaint with post office. Then it dawned on me that the item received that day was what READETA sent when I verified tracking number. I immediately filed dispute with my credit card company. I should of listened to my intuition of If it's too good to be true, IT IS! I guess when China sent face mask, they were being sarcastic.
Response from Readers.com™Nov 17, 2020
Thank you for your feedback. We're sorry to hear that your reading glasses never arrived. We would love to assist you with this, as we do not sell or ship any face masks. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
JA
Jacqueline
Bad deal, bad customer response
I fell for an offer of some percent off for new customers. I picked out frames and ordered/paid. I waited and waited, despite blaming covid for delays, it didn't seem warranted to have to wait so long. I finally got the product and my partner thought I was joking because they looked like carnival glasses: cheap and ill-fitting. I contacted the company and got a fast response, offering me a chance to return them for refund or swap them out. I did not end up receiving anything after my response of "Yes, please" other than the return label. I returned my pair of glasses, and then received an email stating I had been refunded the cost of the glasses but not the cost of the "free" shipping. So for $2.95, I have no glasses nor any further response to my several emails to them. They send me at least one promotional email a day but cannot bother to reply to me to make good on their offer to me. I'm not impressed, and would not recommend using them. Too many better options.
Response from Readers.com™Nov 17, 2020
Thank you for your feedback, Jacqueline! We're so sorry that it took us longer than normal to ship your order.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Additionally, your order qualified for free shipping, which was not charged upon returning the glasses. The $2.95 was for the return label that was requested to send them back. We're so sorry for the confusion.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
DA
Danimal
Terrible shipping prep too expensive…
Terrible shipping prep too expensive for cheap Chinese product. Took twice as long to ship as promised. Box was smashed when received, luckily glasses survived.
Response from Readers.com™Oct 13, 2020
Hi Danimal! We're so sorry that it has taken us longer than normal to reply to your message.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service.
Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
KA
kandw101
Wrong strength and sloppy!
My readers arrived today, 6-27-20, I was disappointed to see the computer glasses were 2.25 instead of 2.50 like I ordered. I'm not going to waste my time sending them back, I threw them out. I should have bought them from Walmart to start with.
Response from Readers.com™Nov 17, 2020
Thank you for the feedback. We're so sorry to hear that the glasses you received weren't the correct power. Please feel free to call our Customer Happiness Team at 1-800-210-3975 with your order number or email address that is associated with this issue. We welcome the opportunity to correct this for you!
MM
Michele M.
Horrible, sloppy shipping, Customer Service is WORSE
Used to love this company. I did. But now? They are using Covid to justify bad and sloppy service. I placed one order. Waited 2 WEEKS. Of the 5 pairs, 2 were the completely wrong strength. Unusable. Not even a case of misreading something. Just totally wrong. No review of the order. I have been trying for 2 weeks now to contact them. On hold 45 minutes and gave up. Multiple emails. I get having phones understaffed (not really because so many companies are doing it remotely). But there is zero excuse for emails. None. Meanwhile one of the pairs went discontinued so I got it. Paid for it! Guess what! It just got here and was....WRONG STRENGTH. So now I have 3 useless pairs. No customer service. I just filed with PayPal. Enough. I am done. I want my money because I can’t trust a replacement.
Response from Readers.com™Nov 17, 2020
Thank you for your feedback. We are so sorry for the difficulty you experienced while trying to reach our Customer Happiness Team and that you were sent the incorrect glasses.
Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon.
We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays and long hold times. Please know that we strive to provide excellent readers and prompt and caring customer service.
We can't apologize enough for letting you down. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.
