Readers.com™Reviews of readers.com

Response from Readers.com™Oct 14, 2020

Hi, Marcus! Thank you for sharing your feedback. We do charge at the time the order is placed, and your order shipped 3 business days after we received your order. There is a lot going on in the world right now, and carriers are also experiencing delays due to COVID-19. Although we have estimates for delivery times, unfortunately, once the package leaves our warehouse, we have no control over the speed and route it takes to get to you. We do see that you emailed our Customer Happiness Team and they assisted you. We're so sorry the shipping took longer than expected. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 13, 2020

Thank you for sharing your feedback. We're so sorry that you are unhappy with the quality of the reading glasses pouch. We want our customers to be 100% satisfied with their purchase. Would you like help to facilitate a return, or choosing an alternate style for an exchange? Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if you would like assistance with setting up a return/exchange.

Response from Readers.com™Oct 14, 2020

Hi, Lauren! Thank you for your review. We're sorry to hear that your glasses broke so quickly. While our glasses don't include a warranty, we do expect them to last a reasonable amount of time. We would be happy to work with you to make this right, please feel free to call our Customer Happiness Team at 1-800-210-3975 so we can assist you with this.

Response from Readers.com™Oct 14, 2020

Thank you for your feedback, Elaine! We have manufacturers throughout Asia and the locations vary by style, and we carry 500+ styles on the site. Our team would be happy to assist you in setting up a return or exchange if you would like. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 14, 2020

Hi, Kev! Thank you for sharing your recent experience! Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We are terribly sorry about our mistake and we would like to make it right for you. Please feel free to call our Customer Happiness Team at 1-800-210-3975 and we would be happy to help.

Response from Readers.com™Oct 14, 2020

Thank you for sharing your recent experience! Shortly after the stay-at-home orders began, our business was running as expected. In April, we saw a surge in orders like we’ve never seen before. The surge in orders, combined with a smaller team due to extra safety measures taken in our office and warehouse to ensure a safe environment for our team members, created significant challenges for us. This is not how we have done business in the past, and it is not up to the standards our team built Readers.com® upon. We put several initiatives in place to improve our performance and get us back to our pre-COVID, high-quality service. We apologize again for the delays. Please know that we strive to provide excellent readers and prompt and caring customer service. We do see that one of our Customer Happiness Specialist replied to your email on 9/3/20. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 14, 2020

Hi, Mike! Thank you for your review! We're so sorry the glasses weren't what you were hoping for. While do have some products that are not eligible for a return, we would be happy to see if we can find an alternate solution for you. Please feel free to call our Customer Happiness Team at 1-800-210-3975 for assistance.

Response from Readers.com™Oct 12, 2020

Thank you for taking the time to share your feedback, Teresa! We're so glad that you are enjoying your reading glasses. We greatly appreciate your business!