Readers.com™Reviews of readers.com

I’ve been trying to return a pair of readers for three weeks and haven’t gotten a single response! HORRIBLE!

No customer service email. No answer on live chat. Received 2.25 readers when 1.75 was what I ordered and was written on the bag. The glasses are clearly marked 2.25. A QC mistake which makes the entire transaction moot to begin with. I do not need the WRONG thing.

I ordered some readers and received them on 9/22. On 9/23 when I put them on the broke at the left temple piece. I have tried to connect by phone, by email, and by chat and have been totally unsuccessful. The chat cuts me off, I can't get through to a human on the phone, and I have received no response from my email. Customer service is impossible to connect with! I am out $30 and have no glasses.

Poor quality lenses. So far, impossible to get a refund! DO NOT PURCHASE FROM READERS.COM!

Consistently poor quality lenses. All three pairs I ordered were worthless and ended up in the garbage. They did refund my money, but wasted my time. This isn't the first time I received glasses with poor lenses from Readers.com, but it will be the last time.

I've ordered from Readers.com for several years. And there is one thing in common. The nose pieces fall off, usually on the left side after a month or two. I placed an order on December 28th and finally had to call and complain on January 29th. The customer service representative was unfriendly and didn't apologize for the ridiculous delay. Don't waste your money or your time. Go to COSTCO or wherever and walk out with your purchase. On a scale of 1-10 I would give them a -1.

I have ordered from them in the past with no issue. This time I had difficulty ordering online using their promo code so I called and placed the order. Then I called weeks later to find out they cancelled the order for no reason. Order placed again after 30 minutes of being on the phone. Then I received an email stating the order was cancelled. I called back and had to reorder again and was promised I would receive it before Christmas. Called December 23rd since I had not received the order and they said the office would be closed until December 29th. Checked the status and it's still on the unfulfilled. What a terrible experience. Do not recommend or ordering from this company.

First frustrated that initial quoted low price turned out to be glasses without lenses. After required options added price doubled (even before additional optional add-ons). Then received incorrect prescription lens. Customer service (in Manila) said they would make an exception(?!?) and send replacement, but I would have to pay S&H. Bottom line for EyeBuyDirect.com AKA/DBA Readers.com: Their glasses aren't as cheap as promised, but cheap enough to throw away rather than pay for replacement.