Readers.com™Reviews of readers.com

Response from Readers.com™Nov 12, 2020

Hi Lynette! Thank you for sharing your recent experience. We can assure you we are not a scam, and we're terribly sorry for our mistake. We do see that one of our agents replied to your email suggesting a possible solution to make this right. We're so sorry for the inconvenience and disappointment. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if and let us know how we can assist you further.

Response from Readers.com™Nov 12, 2020

Hi Patricia! Thank you for your feedback. We're so sorry that you were disappointed with the quality and fit of the pair you recently purchased. Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if you would like assistance with setting up a return/exchange.

Response from Readers.com™Nov 12, 2020

Hi Lani! Thank you for sharing your recent experience with our team. We love it when kind words are sent our way, and we're so glad Shey served you well enough to deserve them. Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything we can assist you with.

Response from Readers.com™Nov 12, 2020

Hi Elizabeth! Thank you for sharing your recent experience. We're so sorry for our mistake in sending you the incorrect item. We see that your order arrived on 10/22 and you contacted via email on the 23rd. Our team quickly had the correct item sent out to you and was delivered on 10/30. We appreciate you giving us the opportunity to fix our error. We're so sorry for the inconvenience and disappointment. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Nov 12, 2020

Hi, Stacey! Thank you for taking the time to share your feedback on your recent purchase. We're so sorry that it took longer than expected for your order to arrive, but we are so glad to hear that you enjoying your glasses! We greatly appreciate your business! Please don't hesitate to call our Customer Happiness Team at 1-800-210-3975 if there is anything we can assist you with.

Response from Readers.com™Oct 12, 2020

Hi Virginia! We're so sorry that you were disappointed with your order of The Arlo. We want our customers to be 100% satisfied with their purchase and we would love to help resolve this for you. We see that you've reached out to our Customer Happiness Team and they have replied to your email and offered a couple of solutions. If you would like to proceed in setting that up, please email us or give us a call at 1-800-210-3975.

Response from Readers.com™Oct 12, 2020

Hi Sheila! Thank you for sharing your recent experience. As listed in our Help Center (https://www.readers.com/help/returns-exchanges/) "Due to an influx of orders, please allow additional time for return and exchange processing. Once the return package arrives at our warehouse, it will be placed in the queue for return item inspection prior to being processed." Since you used a shipping carrier of your choice, our Customer Happiness agent needed to ask for your return tracking number in order to verify it's location and expedite the processing of your return, so you wouldn't experience any further delays. For more information on shipping charges and our return policy, please visit https://www.readers.com/help/refund-shipping-fees/. We're so sorry for the inconvenience and disappointment. Please feel free to call our Customer Happiness Team at 1-800-210-3975 if there is anything else we can assist you with.

Response from Readers.com™Oct 12, 2020

Thank you for taking the time to share your feedback, Kim! We're so glad that you are enjoying the your reading glasses. Thank you for your business!