mfamilyboxReviews of mfamilybox.com

My order never arrived - tracking information showed it in numerous locations but sadly my home was not one of them. Emailed company to advise - nothing back, would avoid using this company and would not recommend.

I ordered a family legacy toboggan and t-shirt for my son and he absolutely loves both items. Excellent details and craftsmanship went into both items

Phone cover not as advertised - disgusting green colour - not black. '2 contact us' e-mails ignored so made a 'claim' and requested a refund - refused. Requested they offset cost paid against a higher value garment - refused. Asked them to review decision - they refused. They offer the worst Customer Service I have even experienced and I really would urge you not to engage with them as they have no concern for their customers and their reputation of the company as represented by the quality of their goods. THE WORST EVER

very good all round service items arrived quite quickly and are good quality overall very pleased will use again

MFamilyBox makes excellent quality products for family names. We have ordered twice already.

Absolutely loved the T-shirt and face mask we ordered so much, I had to order a bunch more for the rest of the family!!! Great quality and would recommend to anyone!

Never got my hat order (2 hats).

Claims appear to be answered and resolved robotically. My complaint with the hat colour "Navy" did not match the website colour resulted in getting a replacement hat the same colour! This after I requested another colour (Green) if they could not supply the lighter blue per their site. I also requested the other embroidery "The Myth" but this didn't happen either. The problem is the Navy is a blue/black with little difference to the other Black cap I ordered. I now have 3 hats of the same colour!!! Here is the example of the robotic response I got; "We take your concerns very seriously but unfortunately for replacements we cannot offer exchanges because our products are printed on-demand, specifically for your order". How does an issue get resolved replacing the problem with the problem! Post this Post: Within 24 hours of this post Mfamilybox responded with the resolution to supply a substitute colour and I believe embroidery. Credit goes to the company to address shortcomings in their claims process and hopefully greater attention will be paid to customers product concerns going forward. I have changed my 1 star with a 5 star rating.