RCIReviews of rci.com

I don't recommend it. Ones you buy it you're stuck for life with the yearly maintenance fee. You will never be able to sell for the price you bought. I have been paying for years just so I don't get bad credit. Instead, I should be paying for a car. So bad decisions, they sell you this product so well that it makes you dream but is not.

Had it 5 years, and never managed ti use it . tried to get out of contract one month after signing and they refused. $20 grand down drain. There are never any places available where and when we wish to go and very few are pro-pets. Terrible purchase. Wouldn't even give it one star. Stay away.

Disgusting. Coerced unto signing after being basically held hostage for 5 hours. Git back to the UK and, as is our legal right, asked to withdraw from the contract. Amazingly they can't find our details. Shocking sales tactics, shocking service. They should be ashamed of themselves as should anyone who does business with them

Wish I could give negative stars! Absolutely shocking treatment of a customer that has paid them so much money over the last 3 years. Overcharged for numerous things and refuse to send pictures of the "damage" to my car... My car went back on the 1st of February and despite numerous calls and emails, still no resolution and it is Mid-May!!! Poor response from their "customer service" team... wish I never bothered getting a car through them in the first place. Avoid at all costs!!

Absolutely diabolical service!! Called in at 9:30am to be put on hold multiple times only to get cut off. After contacting this company 7 times just to validate my policy is just ridiculous! Finally getting though to a manager at 11:30pm I was then told my policy had gone up by over £150!!! DO NOT USE!!!

My father-in-law (aged 75), a member of RCI for over 26 years, was coerced into purchasing a "Cruise Deal" during an unsolicited phone call from an RCI Agent back in February 2017. He was told if he paid £2,100 he would have numerous cruises to choose from, most with "free" upgrades, and nothing more to pay. Cruises offered include Med, Fjord and fly-away destinations - all with ZERO extras to pay apart from Port Taxes and Fees. Since purchasing the "deal" he has tried on countless occasions to book and all the zero advertised cruises now carry extra charges ranging from £1,000 to £5,000 per person!!!! During the latest call, a week ago, I acted on his behalf and tried to book a 9 Day Med Cruise with Royal Caribbean, departing in September this year and on his Certificate as a ZERO extra cruise. Low and behold the Agent said it would be an additional £617.00pp! Now, I did a dummy booking direct with Royal Caribbean for the exact same cruise, with the exact same cabin upgrade and the Port Taxes and Fee's came in at £66pp. RCI charging an extra £551 - on a zero advertised cruise! I have subsequently been emailing their "Customer Services Manager" who is next to useless and has a great way of avoiding the issue of the extra fee's. My elderly inlaws have clearly been led down a garden path on this deal. We have demanded a full refund of what they have paid out to date for this as RCI clearly cannot honour what they have promised, yet still state they have not mis-sold in any way! Has anyone else purchased this "deal" and had the same problems/issues with RCI? Be good to know your thoughts on this unsavoury company and their practices.

They can't get anything right with bookings. There is soooo much info for them to convey to you that they miss stuff and leave things out and ultimately it just screws up your vacation. Speaking from years of experience

Great Resorts. Good concept... However, RCI is not especially good for those of us who do long term planning. If you request a resort in a popular location, you may not get a confirmation until the last minute. RCI trades do not seem to be a priority and even if you request a resort a year or more in advance, you have to wait and wait and run the risk of not getting it... For long term planning, this means you have to get the air fare long before you have a place to stay... it's a big risk... It is a risk I have had success with... in one case... and not in another case.. I would definitely prefer getting confirmations much further in advance to reduce the risk. Even when you own a very highly rated, sought after resort, your trades (ongoing requests) do not happen until the last minute.