RCIReviews of rci.com

I have just returned from a RCI exchange Sunset bay Club, Torviscas,10th May 2019. Had the most appalling time, due to being placed in the centre of refurbished apartments. E304. The resort is a diamond resorts, and although I requested a change of appt because of the noise of drills, building etc and builders working from 8am till 7pm , I was a prisoner in my appt, because the appt next door to which workman were , running extension cables , bags of cement, , tiles, drills, furniture, cement mixer, etc etc, blocking my doorway I indeed felt humiliated and frustrated by the noise and the peace. Diamond resorts refused to do anything as RCI had not mentioned there would be work going on the resort , and it was RCIs responsibility to notify their members , hence I was a prisoner in this appt .. it is my intention to put video and photo coverage on the web site I love Tenerife..this was a holiday from hell, and RCI should be ashamed of themselves for not notifying their members hence I would never have booked this holiday..I am really concerned as to whilst speaking to live chat RCI I spoke Deidre O the live chat representative to which stated I had already sent my complaint by mail the one below I sent to RCI and it is the same email address as the one below as same from the representative, Deidre advised me from y email , it would send an automated email with a ID number, this is not the case. I have done this twice, only to be told and informed by Deidre O.,there is no record of my complaint, hence I was only left with the form to fill in. This is not helpful to put my complaint forward. I can not put this video footage on the form, it appears to me RCI can not see the footage. The email address I am using in both instances is the problem I can not put a direct email from my email account to theirs?...what are RCI doing that they are not able to collect my email.?.

Please anyone looking to buy timeshare please skip this company they are horrible. I usually do not write bad reviews barely for anyone but this company has horrible customer service they people work there dont know what is going on and have you wait on hold long period of time. As i am writing you this review my husband has been on line for 30 minutes trying to get them to email a guest certificate that he had to pay extra $89 dallors for that they said they emailed which he never got the email, another time my husband cancelled a reservation for a resort he no longer wanted to book and it took forever for him to get the money back onto his account. They said they refunded the money but later founded out they deposited the money into wrong account.He waste so much time with these people over the phone handling simple stuff its ridiculous. My husband got a deed transfer from his father that has passed away to his name. This was last year they never switch him to primary account holder they still have his father as primary. So every time we book timeshare he has to call in for guest certificate not only that when we get to resort they always give him issues. We will be transferring out of this timeshare as soon as possible.

Huge rip off. Am giving up in Rci this year, I don’t know what happens to the accommodation but there is never anything available in the U.K. unless it is way off peak when no one wants to go anyway. The booking fees are extortionate, £130 just for the privilege of booking , who has heard anything so ridiculous. The points partner program is also pointless because if high booking fees, all in all RCI offers a terrible service for a stupidl high price. I’m done

YOU WILL NOT BE HAPPY, YOU WILL NOT BE ABLE TO EXCHANGE FOR WHAT YOU WANT, THEY DON"T CARE, I HAVE HAD THIS PROGRAM FOR OVER 15 YEARS. IF YOU LOOK AT A RESORT AND CAN'T GET IT, LOOK AGAIN THEY WILL HAVE UNITS FOR SALE AND YOU CAN BUY THE WEEK BUT CAN'T TRADE FOR IT. THEY DON'T HONOR PEOPLE WHO HAVE TRADED IN THERE WEEKS. WOULDN'T COMPLAIN IF I WASN'T TRYING TO BOOK 7 MONTHS OUT FOR ARKANSAS...NOT HAWAII, NOT ORLANDO IN PEAK, ARKANSAS. IN SEPTEMBER. ZERO STARS.

I have to agree with so many comments on here. The system is great in principle but the computers they use are so unreliable. Sometimes I book with no issues but too often I have to put plans on hold and come back another day. Poor

really a bad system. and charges are confusing. and even after confirming three times via chat and saving script of the chat. later the system trying to charge me anyways, and they cannot find any saved chats to prove it even though I have saved all my chats.

Interesting to see comments on here regarding the RCI technology not working well. I recently booked a unit at Disney’s Saratoga Springs Resort with points from Wyndham Home Exchange, I received a confirmation screen telling me booking had gone through. Normally I receive an e mail further confirming the booking, when this did not arrive in 24 hours and the booking had not appeared in my account I phoned RCI to check. I was told the booking had not gone through despite the website confirming it, however, I could book the unit for an extra 10,000points . Needing the secure this rare unit I did with a view to following up with RCI to reclaim the 10000 points. To date their customer services have told me a) that unit always sells at the price you have purchased it at despite displaying it at least twice since at the lower price and b) that the unit was never confirmed despite me showing them a screen grab where it clearly says confirmed . No idea how to treat clients no wonder they have such a low score here .

Our timeshare is through Holiday Inn but can exchange points through rci. While the people I was dealing with on the phone where great and accommodating RCI itself is lacking. I was trying to exchange points for a hotel. Once it got to Paying taxes and fees RCI’s system would not let it go through. We tried several times. This was at 11:30 am. Here comes 5:30 Pm and their system is still not fixed. I called my bank and they were not the ones blocking the transaction. This is ridiculous and now I lose these points due to RCI’s lack of Costomer Service. I spent over 3 hours dealing with this nonsense to end up having to pay for a hotel out of pocket and wast of money that I pay into so that I can use points which includes transferring to your company. Very disappointed.