RCIReviews of rci.com

We were selected for an expenses paid 2 night stay at the Williamsburg Plantation Resort with the catch of attending a "90 minute presentation" during our visit. We were pretty sure this was a timeshare sales pitch, although this was in no way made explicit. Dale G. was our main sales rep, who was actually very friendly, interesting and inoffensive, but after being shuffled back and forth between 3 different locations in Dale's car (a no escape tactic) and nearing HOUR 3, I was losing my patience. From the onset, we were very clear that we were not going to purchase anything and explained that this simply was not our lifestyle of choice. We prefer camping and the benefit of more immersive cultural experiences. We also do not see it as an investment at all, and I seriously advise all those considering a timeshare to research before jumping on the timeshare wagon. After Dale recognizes our stance, cue Pat L at hour 3. He starts to ask us about ourselves, and I feel like I just woke up on Groundhog Day; starting completely over. We tell Pat it ain't happening, to which he replies that we shouldn't have entered the drawing. I proceed to get upset about the length, and Pat emphasizes that it was "approximate." I'm sorry, Pat L, you are not entitled to hold me hostage for 3 hours or take my hard earned money when I said no. No means no, in all contexts... and in no world is 90 minutes approximately 180 minutes. I don't appreciate deception and rude behavior just because I made a consumer choice not to buy your product. This is a sad dishonest approach to what could have been a much more enjoyable and successful experience on your part. I could have spread the word about how this wasn't my choice, but could have been a great opportunity for friends and family... but instead, you get this review. Honesty is probably what I care about most when I'm asked to shell out $40k for the "investment" of a lifetime.

So disappointed in RCI! As of January 1st, they changed the benefits and now can only use 2000 points per night on hotel stays. The points partner benefit where I could use up to 50% of my points on hotel stays was very beneficial but now that I cannot do that, this program is no longer useful for me. With owning resorts from 3 different companies, I have many places to travel using my points and don’t think it is worth the cost anymore!

I purchased a RCI travel package for approximately $3000 for two 4-6 days cruise and a 7 day resort. The dates I wanted to book was costing me additionally for the inside cabin. The agents offer another date to sail that only cost the fees. I told him I needed to check on the new dates. When I called back the next day I was told my cruise was booked and to change the dates I would be charged 50% of the cost. I have spoken to numerous agents who have all promised they would check further and call me back, which never happens. I also went online to book my 7 day resort stay 11 months out and I can't find a resort where I want to go without paying an additional cost for the room.

They will change your contract whenever they please taking benefits away or making you pay a premium for them. I have been with rci for 30 years. They have continually take away benefits or made them part of premium plan. Points expire fast and you have to pay to extend them. Finding availability is next to impossible for places you want to go. Most recently I spent 3 hour to book flights through their points partner program which was the only benefit I was able to make use of my points only to have them call me back after receiving my conformation to tell me they are cancelling my reservation and the points partner airfare program. Stay far away from RCI if you can

I’ve been an RCI member for 10 years, and it’s allowed me to travel to some great places affordably. Sometime you have to book well in advance but you are able to stay at incredible places for very little money. Great value.

Bunch of crooks.Do not waste your time or money. Shame 🖕🖕🖕🖕🖕🖕

The vacation village in Kissimmee Florida is a joke this place hire the worst employees completely rude and ignorant. I will never stay at this resort again they also changed the bus schedule without telling anyone saying we shoulda have looked at a second bus schedule that we never received I looked at soon as I got back to our room never did they give it to us and told me to bad not there problem and left 30 of us waiting for a bus in the cold that would never come and said they next bus wasn't for 3 hrs. This place is so unorganized I would never recommend this to anyone.if I could give 0 stars I would this place doesn't even deserve 1 star

I have been an unfortunate member/victim of this organisation for the past 3 years. I became a member as part of my unfortunate purchase of a time share with Vacation Village Florida. RCI make it virtually impossible to use your time share option saying that resorts where unavailable, however when you looked to use your points(Which expire unless you pay them even more money to renew) at the same resort, where available for booking. When booking a hire car they gave us no information as to who with and there was no one to call as their offices were shut over the weekend. To top it off I had to put a £3000 deposit down as security for the car rental on the credit card! I had also previously booked and paid £5000 for a cruise for myself and my wife. We were told that the voucher was valid for 3 years. When we went to book the cruise after 18 months we were informed that we needed to have booked within 18 months! Instead they changed the holiday to a villa holiday not worth £2000. Where I was made to feel like a second class resident, been told I had to pay a fee for every day I used the pool among other additional charges. RCI also converted £2000 to credit however when I tried to use this credit (That I have already paid) they only let you use less than 8% of it against a booking. So for a £800 booking I could only use £75 of the credit. therefore I would have had to of spent over £25000 on bookings within one year, to have redeemed this money! Money I had already paid them. When trying to cancel my membership they inform me for the first time that I have to give them 12 months notice. In the mean time they have continued to take monthly payments of £150 but have discontinued my access to my account and the ability to use the service I am being charged for. This company is little more than a boarder line legal con!