RCIReviews of rci.com

My husband and I were discussing that we should call RCI to see if they would extend our points due to covid and the inability to travel. Many companies are making exceptions during the pandemic and felt RCI could also. We have been with RCI for approximately 20 years using there services and paying to extend points. Ironically, RCI phoned today asking if we wanted to pay to extend points. When I verbalized our request for waiving the fee the RCI Representative spoke very rude and just kept repeating himself that " this is what Im offering you". Rather than guide me with information on who I could speak with to assist me he just cont. To speak rude. I even asked him why he was speaking rude. If a representative doesnt have the authority to assist he should still speak kindly and be willing to give helpful information.

I have been a member of RCI for many years. In all that time it has been very difficult to find a decent resort, most are poor quality or miles away from anywhere. The service over the years has not been brilliant, but it has dropped to rock bottom during Covid. Members are forced to book holidays or lose the points/weeks not knowing if they can travel and when it is clear that the place of travel (Spain) is not accepting tourist or that UGov advise against travel, RCI will not cancel the booking. The web site is of no use and reps are unhelpful. When adding up the cost of maintenance, RCI transfer fee and membership fees it is clear RCI no longer offer value for money and it is time I cancelled. Take my advise and spend your holiday money using Booking.com or AirBB. You may pay a little more but cancellations are free and you have so much more choice. For RCI my membership No is 240406... AP.

1 star is a compliment for this company. It is the WORST service I have ever used. I pay yearly dues, and pay dues to move my vacations over, then they charge you to extend it and charge you all kinds of nonsense fees. Of all things, during covid, my points expired and they will only extend it if I pay $239. Terrible customer service, rude people. Scott SBJ was the least helpful, least caring, least empathetic person I have ever worked with. This is a SCAM.

I wish I could go less than ONE as a review. I have been a member of RCI for over a decade and I have to say, years ago they were a great service for those of us that have timeshares in far away places and couldn't get there. We used RCI as a exchange for vacations closer to home. My maintenance fee for my timeshare in St. Thomas is now $650 a year. I am a weeks member of RCI so that Fee untitled me to a 15 trading power. First off, trying to find something closer that a year away is almost impossible using RCI and having a trading power of 15 doesn't get me a very good trade. I normally wait two years and combine them together (at a cost of $153 a year) to build my trading power to 30. It doesn't stop here, I also have to pay a $250 Exchange Fee, Plus Membership extension, ($99 a year more, plus a Deposit Protection fee of $89. This puts my costs for a week in Orlando in a 2 bedroom unit at &1891.

RCI are still expiring weeks when they neither have availability in the Uk or customers are not permitted to travel to other countries. They seem to think they can keep your money / weeks without providing their side of the agreement. There has also been a noted deterioration in the quality of properties on offer in trade for better properties.

Been a member for close to 10 years. We bought into a points program where we would receive X amount of points a years and you know the rest. We were also told that we would have 21days (PEP) of free stays at their NH location. It's been 18 months that we've been trying to use a weekend and we haven't been able to. The RCI agent said they're holding the rooms for owners and to try another time. I am an owner! Always asking us to upgrade. Poor customer service and they nickel and dime you for everything. Paying several hundred dollars a year for points I can't use to go anywhere because of cov19. Not a good investment.

If I could give 1 star I would. Make sure you check the inspection report. I got charged £150 for a ripple that didn’t exist. Even the guy who collected the car agreed there was no rippling. They say you can’t sign for the report due to covid and then say you signed for it even though they did and they will tell you documents are missing, charge you and then won’t let you check as they are now ‘sealed in the boot’ outrageous greedy company and an expensive lesson learnt for me £2k in extra charges with 14 days to pay. Most of which to a layman would be fair wear and tear for having the car 3 years. AVOID

We reserved 3 weeks in Orlando, and cancelled our reservation 48h after booking, and your customer service refuses to reimburse us on our credit card! Considering we are owners of a RCI apartment, and have been a client for over a decade, it's unimaginable to be treated like this ! RCI your policies are borderline fraudulent and it's a shame to treat your customers in such an inconsiderate way!