Like most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
rci.com
Website
rci.com
Category
Accommodation & Lodging
Location
Carmel, Indiana
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Not very happy. Spent extra £ to extend our Gold service/standard in order to try & find a match for our already banked week after 6 months of banking ..to no avail. This has never happened before with Dial an Exchange. Am not spending any more £ and will never bank our Gold timeshare weeks with them again.
Response from RCIDec 12, 2023
Hi Msclell, we're sorry to hear of your frustration. Please email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care
SE
Sherrell Emanuel H.
Unbelievable
Unbelievable! We have been Wyndham owners since 1997, and have traveled the world staying in beautiful resorts using RCI exchange. The exchange cost over the years has of course risen from under $100 to $299. HOWEVER, with the new Exchange Plus program, in addition to paying with our week's worth of points, they wanted to charge a WHOPPING $1500 for only 5 nights in a hotel room at Moody Gardens in Galveston! I noticed that so many resorts that were always available for simple exchange are suddenly EXCHANGE PLUS. In our many years of timeshare ownership, we have seen constant "Updates" and renaming of levels, which in other words, means "new ways to screw the owners!"
Response from RCIDec 12, 2023
Hi Sherrell, Exchange Plus inventory is primarily available for highly demanded, geographical locations, and/or dates where RCI receives very few or no vacation ownership week deposits. Although RCI is affiliated with over 4,000 resorts worldwide and has over 2 million members in North America alone, Exchange Plus inventory does not originate from member deposits. This inventory has been hand-picked to enhance RCI's inventory based on feedback received from RCI members.
Exchange Plus inventory often represents the only vacation options for some locations and/or dates. Although it is not possible to completely filter these inventory options out when performing direct searches online, the majority of Exchange Plus units are hotel rooms or studios. Therefore, searching for one-bedroom units or larger will exclude almost all Exchange Plus inventory. Additionally, you may use the filters on the left side of the search page to search for resorts designated as ‘Hospitality’ or higher, since Exchange Plus inventory is not included in RCI's award rating system. It is important to understand, however, that this will also filter out all standard-rated resorts, many of which are very popular with our members. Standard-rated resorts may simply have fewer amenities or could be in out-of-the-way locations.
If your desired exchange vacation is not immediately available and your travel dates are more than two months away, you may want to broaden your search parameters and/or start an ongoing search request instead. Only deposited vacation inventory will match ongoing search requests.
Kind Regards, RCI North America
RB
ROBERT B.
Fees Fees Fees. Less trade opportunities unless you pay an upgrade
I have been a member for a number of years. RCI used to be great with lots of locations and decent availability if you planned ahead. Since the introduction of Platinum (an extra paid upgrade) the locations and selection for trade have slimmed down and it appears some locations that were direct point (and fee) trade are becoming Platinum locations and require the extra add on to your account or ridiculous additional cost plus the points. I have quite a few points banked and have held back my current deposits as I explore other companies. I would explore other possibilities before sinking you weeks here. I am stuck until I use up my existing points or they improve their way of operating.
Response from RCIDec 1, 2023
Hi Robert, we're sorry to hear of your frustration with our exchange program. Feel free to email us at [email protected] with questions/concerns. Be sure to include your membership number. Kind Regards, RCI North America
DS
Darryl S.
Every review is negative
Every review is negative. I cant believe it! I went on reviews and there all negative
Response from RCINov 27, 2023
Hi Darryl, we're sorry to hear of your frustration with our exchange program. Please email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America
EG
Eric G.
Rci bad hotel
Ok I could right a book on you guy!! But I tel just this years is getting worse and worse with booking they charge every week and with lot pointe event I call 6 months before and this week I arrive there for 2 week really think it was a studio and I buy a 1 or 2 bedroom arriving and is a hotel room for 2 week the worst room in hotel only a regular room that not what we buy big rip off they only want your money they say there nothing?
Response from RCINov 27, 2023
Hi Eric, we're sorry to hear of your frustration with our exchange program. Please email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America
DS
Darin S.
COMPLETELY MISLEAD
COMPLETELY MISLEAD , I GAVE 18K U S, AND NOW THEY WANT ADDITIONAL $1500 PER WEEK EVERTIME I GO. CAN T SELL, CAN TGET A REFUND. WELL PLAYED RCI, CAN T AFFORD TO TRAVEL
Response from RCINov 22, 2023
Hi Darin, we're sorry to hear of your frustration but think there might be a misunderstanding. RCI does not own or sell timeshares. We are simply a timeshare exchange company that allows owners of participating resorts to exchange their vacation time with other owners. Feel free to email us at [email protected] with questions/concerns and be sure to include your membership number. Kind Regards, RCI North America
AA
angela A.
Very frustrating website I have spent…
Very frustrating website I have spent literally hours just trying to look at availability only to keep having to sign in at every step. Each time you press something you like it asks you to sign in again totally p***** with it so very annoying that I just gove up 🤷♀️🙄
Response from RCINov 10, 2023
Hi Angela, we regret to learn of the difficulty you encountered online. If you are getting timed out after selecting an option in your online account, the problem may be related to a firewall or security program. When this occurs, information being communicated to and from our site is blocked and causes one's system to simply time out. If you have any firewalls or security programs in place, you may want to add www.rci.com as a "trusted site" from the "Tools" section of your browser. You may also want to contact your ISP provider to discuss optimal settings for your system to utilize RCI.com.
Kind Regards, RCI Customer Care
JD
John D.
Always think about it BEFOREHAND !!
Do Not Buy a timeshare !!!!!
Talk to references of any sort , BEFOREHAND !!!
Do not let yourself to get pressured into to buying one !!! You dnt have too!
No is no and no I can't afford it ,
They will come down as to $3000 $2000 $1000 anything that fits your budget
But you will incurr MAINTENAMCE FEES ,
Fees / Fees / fees !!!!
Those are not adjusted ,
Did I say additional Fees,FEES ,FEESSSS!!
Especially if you pick it from
You guessed it
Las Vegas !!!
I've had mine for 8 yrs
I know what I'm talking about !!!
$15k down the drain
Response from RCINov 8, 2023
Hi John, we appreciate the opportunity to clear up any misunderstandings you may have experienced.
RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property.
We are happy to assist you with any questions or concerns regarding the RCI exchange program at [email protected].
Should you have additional questions about how to use your exchange benefits, please let us know. You may wish to contact your resort directly for any questions or concerns you may have regarding your ownership.
Kind Regards, RCI Customer Care
