RCIReviews of rci.com

Disabled woman forced to violate HIPPA law in order to cancel service agreement. Then forced to sign another agreement or be placed for Collections. Then finally signed agreement after a loss of a family member and service dog. Then advised not accepted and placed with Collections. No deadline given. Horrible experience. Escalating matter to Corp Office and share my experience everywhere as much as possible.

Es una verdadera estafa te quieren convencer de algo que uno mismo ahorra esa plata y la pasa mejor viaja cuando quiere y a dónde quiere. No entiendo que necesidad de molestarte cuando estas de vacaciones y encima estafarte. Vayan a venderle espejitos de colores a los europeos que seguro ellos son lo que no compran. ESTAFA TOTAL

I WAS TALKED INTO SWAPPING MY HGVC POINTS TO RCI - I NOW HAVE 22000 POINTS, I HAVE PHONED NON STOP TO ASK WHERE I CAN USE THIS POINTS - BASICALLY NO WHERE! - I HAVE BEEN GIVEN OPTIONS FOR THE END 2025 AND INCLUSIVE HOLIDAYS END 2024 THAT WILL TAKE APPROX 4000 OF MY POINTS BUT CHARGE 1000'S OF DOLLARS ON TOP! I WANT TO SELL THIS POINTS BACK OR AT LEAST USE THEM! THE CRAIGENDARROCH SCOTLAND HAS AMPLE ROOMS BUT RCI POINTS ALLOW 2025 AS FIRST DATE AVAILABLE BUT ONLY FOR 1 WEEK AT A TIME! FRAUD AND SCAM THATS BEEN 100% LOSS IN MONEY AND STRESS

Atrocious - here in UK they are deceitful, deceptive and disgraceful to clients. Corporate thieves and operating doubtfully on the fringe of the law. DO NOT invest or participate. This is an edited add : I think RCI will not be with us much longer. Afraid it will go into admin. Grrrr

I agree with all the reviews with 1 star. Have been a member since 1982 and ever since Wyndham took over it’s been all downhill. My membership runs out the end of this year and will start using another trading company. You would think they would look at there ratings and realize that they are doing something wrong. Just another example of a large corporation taking advantage of the common folk.

RCI used to be a legitimate company with decent representatives, but that was twenty years ago. Over the years, the cost has risen but the quality and service have plummeted. The website has become so buggy that it is unusable. The availability of resorts with a kitchen has dwindled to miniscule. And the selection of resorts is a fraction of what it used to be. But now, it's suddenly even worse! It's become a shameless sham. They seem to be trying to compete with hotels.com via comparative prices, maybe a bit lower, but promoted as Exchange Plus! It cost me tens of thousands of dollars for the resort I bank with RCI, and then I pay annual fees on top of that, in order to have "the privilege" (?) of saving a couple of dollars on hotel stays? Really? And yet I have to give up RCI points and not accrue frequent traveler points, too? Not only do I feel cheated, but deceived. The website won't let you filter out these "deals" in your listing, so you have to go through pages of this hype to find the real resorts. So now, if I want to see resorts in, say, Savannah, 99 out of 100 will be either these worthless "Plus!" hotels or resorts that RCI is pushing in Mexico or Punta Cana. That is, of course, if I can get the website to work. I imagine that they defend this, claiming that it's "Plus!" and I can just ignore the scams. At least let me search for resorts - real ones, the kind I paid to see - without the bait. And I've seen their responses to other posts here and note that they like to pass the buck. I paid thousands of dollars additional to be in RCI Points, which means that RCI has a tight grip on anything I try to do, preventing me from migrating to their competitors. Essentially, I'm trapped. What kind of absolute jerks are they to do this to their paying members? I theorize that, since they've been bought out by them, Wyndham must have migrated the good resorts into their vacation program, leaving fewer decent ones for us. And maybe they aren't appealing to new resorts through RCI, only through Wyndham Vacations, leaving us holding the bag. Wyndham certainly pushes their vacation program on us RCI members when we visit, but I'm not about to get scammed again. Besides, their vacation plan seems to be just another sack of high-priced promises. Does anyone have experience with RCI's competitors so we can try an alternative?

Have been forced to be a member for over 15 years, as they are the only trading company my timeshare uses. I have hated this company every year! Their software is beyond horrible and so far behind the times. Always frustrating. They only offer the same limited travel choices (locations AND hotels) over and over. Fees go up constantly. I am looking to get out of my timeshare contract so I can make RCI a very bad memory. There is nothing positive I can say about RCI.

Rude customer service received from RCI. Phoned today and spoke to a lady, to explain I hadn't received an email her colleague was due to send me the day before, the response was we will send it again. While this is what I needed, an acknowledgement or a sorry for not sending it when they said they would, would have been nice. Even when I pointed out an apology would be nice, still nothing other than a raised voice and a re stating that they would send it out again. The other companies involved in helping with my insurance claim due to a family bereavement, have been much more understanding and helpful.