Like most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process.Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe
RCI (rci.com) has 513 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
rci.com
Website
rci.com
Category
Accommodation & Lodging
Location
Carmel, Indiana
Listed on Five Star Index
2026
About these reviews
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The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I made a big mistake trusting this company after reading so many negative reviews. They took money for nothing. Got a guy on instagram who offered to do it for much lesser and actually got it done. Wyndham contract has been successfully exited and collection removed from my report just with 3 weeks working with Forexfraudteam gmail c o m. I got documentation confirming our contract termination 3rd week with FFT. They’re the legal hands you need in battle with companies like timeshare and exit fraudsters . Totally recommend them instead of this scam company.
CI
Cindy
The fees are completely rediculous with…
The fees are completely rediculous with this company. While speaking with an agent, we both discovered that it would be less money to book the same hotel on Expedia. I want my membership fee of 158.00 and my week I exchanged, back! What is the purpose of this site!
DH
Dennis H.
I am here again my membership has just…
I am here again my membership has just run out the end of August so I thought I would give RCI a chance to redeem it's self so I decided to look at what is available before I renewed my membership I have 32 points on my weeks exchange so I looked at Tenerife where there's usually plenty of exchange's looked at one of the resorts I like Santa Barbara put in from September 2024 to September 2025 there were 90 weeks available I thought I was in for a good chance of finding something only to find that there was only 8 weeks for exchange and they were studios the rest we extra holiday weeks at very inflaited price I am a member of Diamond resorts and i can purchase extra weeks through my membership with them at much lower price this just goes to show that RCI after just out to fleece you out of your money to renew my membership which has risen by 50% and after looking for an exchange since my last review with all the extra charge they want to apply to you after being with RCI for 25years I think it's times to walk away from this company and I also won't be renewing my membership with 7Across either as they are part of RCI and they are exactly the same in that they just won't your money and your timeshare weeks but don't want to give a exchange.
I can see why this company has gone from being 4/5star company to where they are now.
Total rubbish
LT
lizz T.
If i could give them 0 stars i would
If i could give them 0 stars i would. Scammers and thieves
TE
Terry
Impossible to cancel
My parents inherited some weeks with RCI through which we had some enjoyable holidays as a family. However, when Dad got ill and died, Mum decided to give up the points. RCI have been less than helpful, not giving full information when asked, leaving a grieving family already dealing with paperwork having to chase up before getting another bill. If we filled out a very complicated form wrong, there was no follow-up. Luckily we decided to follow up ourselves, which has led to several long-winded, circuitous phone calls and emails sent to the wrong address. Would not recommend joining up.
IP
Izabela P.
I would give zero stars if I could
I would give zero stars if I could. We got 4 RCI bonus weeks and we’re told that these are free weeks and only the fee of $299 would apply when exchanged. That s what was said at signing the contract. Now, no one tells you that you still have to pay USD12,000 as all inclusive fees!!!! How is this free stay? For this amount of money I can buy 2 weeks of all inclusive vacation for 4 people myself out of pocket. What is free or bonus here?…complete scam.
LC
Lisa C.
Utnyttjar äldre människor på ett…
Utnyttjar äldre människor på ett fruktansvärt sätt. Min moster har varit medlem i många år. Varje gång hon försökt säga upp slutar det med att hon tecknat ytterligare längre /dyrare avtal. 84 år gammal och sjuk och kan inte resa längre. Hon ringer och säger upp sitt medlemsskap och får bekräftat att allt är avslutat. Inom någon månad kommer en ny faktura. Hon ringer igen får samma svar, allt är ok. Nu kommer en ny faktura från deras UK avdelning som hävdar det inte är uppsagt hos honom, att hon måste betala minst usd 400 för att de inte ska stämma henne. Inte ens deras egen support kan se att det finns ngt mer delavtal i UK men de står på sig. Helt galet att de får hållas när del av deras affärsidé är att låsa in gamla människor i avtal de inte förstår.
NL
Nicole L.
conning tourists
During my first visit to Las Vegas, which was also my first vacation in 12 years, I was with my significant other who suffers from congestive heart failure with only 11% of his heart functioning. While at the MGM Grand Casino, we were approached by a woman offering free vouchers. She claimed they were running a promotion and that if we visited another one of their resorts, we would receive $100 in food vouchers, $200 in free play, and a $50 cash reimbursement for securing our spot in the offer.
We ended up touring this resort, an RCI property, for three hours in 107-degree weather, which was extremely taxing for my significant other given his heart condition. When we informed them that we couldn’t afford the $32,990 timeshare they were trying to sell us, the demeanor of the person showing us around changed drastically. He became rude and pushy, despite the initial assurance that there was no obligation to buy.
Eventually, we managed to leave without purchasing anything, but the entire “promotion” felt like a scam. They lied about it being the last day for “closed out deals” and became aggressive when we declined to buy. The so-called “promotional gifts” turned out to be nearly worthless, as the vouchers could only be used on a few specific machines at Casino Royale, which required hitting a jackpot to win anything.
This experience was incredibly frustrating and detrimental to my significant other’s health. The company seemed more interested in conning us into a sale than in providing a genuine promotion. I strongly advise against engaging with this company, as they appear to be exploiting people to sell their properties.
AI-g