Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Rapid Radios (rapidradios.com) has 359 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rapidradios.com
Website
rapidradios.com
Category
Computers & Phones
Location
Grand Rapids, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Joey in customer service was absolutely Fantastic to talk to !
Joey in customer service was absolutely fantastic. She took unlimited time helping me solve my problem. Every company ought to have a lady like her in their customer service department. Rapid Radio is extremely to have a person like her to help solve problems. She was extremely polite and knowledgeable about your product. If I have any more problems, I hope it is her who I get to talk to when I call back. Thank you again, Jim McCarter
Response from Rapid RadiosJul 10, 2026
Thank you so much for your wonderful review, Jim!
We're thrilled to hear that Joey provided you with such an exceptional customer service experience. Taking the time to ensure every question is answered and every issue is fully resolved is exactly the level of support we strive to provide. We're so glad her knowledge, patience, and professionalism made such a positive impression.
We'll be sure to share your kind words with Joey—she'll truly appreciate the recognition. Team members like her are an important part of what makes Rapid Radios special, and we're grateful to have her on our team.
Thank you again for your support and for choosing Rapid Radios. We're honored to have you as part of the Rapid Radios family!
-The Rapid Radios Team
EN
Elizabeth N.
Love these radios
Love these radios! My husband took his with him on a work trip to Illinois and I'm home in Florida and we were able to use them with zero issues!! We bought them because of the last hurricane here in Florida and we couldn't get a hold of each other. They work great and the battery lasts several days
Response from Rapid RadiosJul 9, 2026
Thank you so much for your amazing review!
We're delighted to hear that your Rapid Radios kept you connected between Illinois and Florida without any issues. Knowing they provide you with peace of mind, especially after your experience during the last hurricane, means so much to us.
We're also glad to hear you've been impressed with the battery life and overall performance. Our goal is to provide reliable communication when it matters most, and we're thrilled that your radios have done just that.
Thank you for your support and for trusting Rapid Radios to help keep you connected. We truly appreciate you!
-The Rapid Radios Team
SK
Steve K.
You can never get anyone to answer the…
You can never get anyone to answer the phone. I have spent many minutes waiting and ended up hanging up, that what they want, not having to deal with the customer. I re-registered my 3 radios 3 wks ago, and now they want me to do it again.....
Response from Rapid RadiosJul 7, 2026
We sincerely apologize for the frustration you've experienced, and we appreciate you bringing this to our attention.
After looking into your account further, we found that your radios were renewed on the same day we migrated to our new system. During the migration, a small glitch prevented your updated service expiration date from carrying over correctly, which is why you received another renewal notice. We have since corrected your account, updated your service expiration date, and you should no longer receive any additional communications asking you to renew those radios.
We also apologize for the long phone wait times. We have recently been experiencing a higher-than-normal volume of calls, and while our team is working hard to assist every customer as quickly as possible, wait times have unfortunately been longer than usual.
We did receive your email requesting a callback. Before reaching out, our customer service representative contacted our payment department to verify that your renewal had processed successfully. A representative will be calling you directly to discuss everything with you and answer any remaining questions you may have.
We truly appreciate your patience and the opportunity to make this right. We hope we can turn your 1-star experience into a 5-star one.
-The Rapid Radios Team
DM
Dave M.
Josh in support for rapid radios
Josh in support for rapid radios, needs a raise in pay. I have never spoke to a tech that is as efficient as Joshua. I knew exactly what to do, and got us up and running in short order. Good work Josh.
Response from Rapid RadiosJul 1, 2026
Thank you so much for your fantastic review!
We’re thrilled to hear that Joshua provided such an efficient and knowledgeable support experience. Helping our customers get up and running as quickly as possible is exactly what we strive for, and it’s wonderful to know he exceeded your expectations.
We’ll be sure to share your kind words with Joshua—he’ll definitely appreciate the recognition! Thank you again for your support and for taking the time to share your experience.
-The Rapid Radios Team
CJ
Charlie J.
Sturdy and reliable low cost communication.
The product is sturdy and works as advertised. I appreciate the fact that its only $50 per year. I bought them to help my elderly mother (in the event of an emergency) and she likes hers. So far we are very satisfied. Their customer service was top notch and went above and beyond to help us.
Response from Rapid RadiosJun 25, 2026
Thank you so much for your thoughtful review—we truly appreciate it!
We’re delighted to hear that you and your mother are enjoying your radios and that they’re providing the peace of mind you were looking for. Helping families stay connected, especially during emergencies, is one of the main reasons we do what we do.
It’s also wonderful to hear that you’ve found the radios durable, reliable, and working as advertised. We’re especially grateful for your kind words about our customer service team—we always strive to go above and beyond for our customers.
Thank you again for your support and for choosing Rapid Radios!
-The Rapid Radios Team
CU
customer
No Fees? No Contracts....Think again!
This company advertises "No Monthly Fees"and "No Contracts." While difficult to find, on their website is a $50 (per radio) yearly fee or your radio(s) are (get this) turned OFF. So, there ARE FEES, just yearly, not monthly. Having your radio turned off from not paying certainly seems like a contractual relationship to me, so I'm not sure how they get away with that wording either. This type of advertising is deceptive, and not nice to do to their trusting customers.
When I was first contacted by Rapid Radio to pay MORE money, I honestly thought it was a scammer who somehow found out I owned a Rapid Radio, but, it was really them...looking for more money.
When I contacted them for a return, it was too late (of course!) Sooo, customers don't find out that they are LOCKED into a yearly, per radio fee until the return window has closed. (How convenient for them.) They recommended that I sell my radios on ebay or Marketplace, but why would I give this problem to someone else or help this deceptive company earn more money through more sim card purchases and fees.
Also, keep in mind that these radios run on cell towers, so their claim that they will work in an emergency remains a mystery. Due to their tricky ads, they have already lost my trust and confidence in what they say, so good luck in an actual emergency.
Icing on this cake is that our radios had interrupting static & delays the first time we used them while camping. I wrote a poor review that (surprise, surpise!) never made their website.
Hopefully this review will keep someone else from making the same mistake. There are other, more honest companies out there.
Response from Rapid RadiosJun 19, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We want to clarify that our radios do not require any monthly fees or contracts. We advertise “No Monthly Fees” because many competitors require ongoing monthly payments. With our radios, the first year of service is included at no cost, and after that, there is an optional annual renewal fee of $50 per radio to continue cellular connectivity.
This is not a contract, as there is no signed agreement or credit check required, and renewal is completely optional based on when or if you choose to continue service. This information is outlined on our website, including product pages, FAQs, and at checkout, as we aim to be as transparent as possible.
We understand how the messaging may be interpreted, and your feedback is valuable as we continue to improve how we communicate this to customers.
Regarding performance, our radios do operate using cellular networks, which allows for nationwide coverage. Because they can connect across multiple carriers, they often perform in areas where a single carrier may struggle; however, like any cellular-based device, they do require some level of network availability.
We’re also sorry to hear about the static and delays you experienced. That is not the experience we want for our customers, and our support team would be happy to troubleshoot or replace any units if needed.
At this time, we have been unable to locate your order in our system due to the limited information provided. We have requested your contact details so that a manager can speak with you directly regarding this matter. You may also reach out to us at [email protected] and request to speak with our Customer Service Manager so we can assist you further.
We would still like the opportunity to look into your situation and work toward a resolution.
-The Rapid Radios Team
CH
chuck
JOEY ROCKS !!!!!
After many failed attempts to get answers to 3 questions. I finally reached JOEY. she was very knowledgeable and helpful.
ISSUES SOLVED. Thanks again
Response from Rapid RadiosJun 19, 2026
Thank you for your feedback—we really appreciate you sharing your experience.
We do apologize for the difficulty you had initially in getting your questions answered, but we’re very glad to hear that Joey was able to step in and get everything resolved for you. Providing knowledgeable and helpful support is very important to us, and it’s great to know she was able to turn things around.
We truly appreciate your patience, and thank you again for your support!
-The Rapid Radios Team
TA
Tamy
Ordered 6 radio pack
Ordered 6 radio pack. Received quickly! Been using for several weeks now. We love them! Sound is loud & clear, I can understand the person I'm speaking with. Operating is simply. Great purchase!
Response from Rapid RadiosJun 18, 2026
Thank you so much for your review—we really appreciate your support!
We’re glad to hear your order arrived quickly and that you’ve been enjoying your radios over the past few weeks. Clear, loud audio and simple operation are exactly what we aim for, so it’s great to know they’ve been working well for you.
We truly appreciate you choosing Rapid Radios and are happy to have you as part of the family!
-The Rapid Radios Team
