Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Rapid Radios (rapidradios.com) has 359 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rapidradios.com
Website
rapidradios.com
Category
Computers & Phones
Location
Grand Rapids, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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So far they have done a really good job. Customer service was excellent. Lucas did a great job with helping me out and had all the answers I needed.
Response from Rapid RadiosMay 26, 2026
Thank you for your feedback! We’re glad to hear everything has gone smoothly and that Lucas was able to provide excellent, knowledgeable support while answering all your questions.
It’s great to know you’ve had such a positive experience with both the product and our customer service team. We truly appreciate your support!
-The Rapid Radios Team
RD
Ronald D.
Took more than a year to get a refund
It took me more than a year to get a refund for a product that does not work in mountainous areas. Same issue as cell phones. They ONLY WORK when each radio is in sight to a cell tower. We live in the mountains of Tennessee. They DO NOT work from the top of our mountain to the base of our mountain 1 mile apart. We have also tried to make them work in other mountainous areas and they did not work, period.
Response from Rapid RadiosMay 26, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Rapid Radios are designed for push-to-talk communication using available network coverage, and performance can vary depending on the surrounding service conditions in any given area. While they can often provide extended communication range compared to traditional phones in many situations, they still rely on available network coverage. To help set expectations, we do provide a coverage map on our website for customers to review expected service in their area prior to use.
Regarding your refund, our published refund policy allows for a full refund within 30 days of receiving the product. Our records indicate that the refund request in this case was submitted over a year after the original purchase date. Even so, we worked to accommodate your request in good faith and processed the refund in an effort to turn your experience into a positive one.
We reached out directly to you in hopes of discussing the matter further and ensuring everything was properly addressed. You may also contact us directly at [email protected] or call (616) 227-3466 and ask to speak with our Customer Service Manager.
We appreciate your feedback and the opportunity to address your concerns.
-The Rapid Radios Team
JC
Judy C.
Haley was a big help
Haley explained to me what I was doing wrong when I was trying to find a serial number that I needed for one of the forms. She was patient with me and helped me to find what I needed.
Response from Rapid RadiosMay 26, 2026
Thank you for your kind feedback! We’re glad to hear Hailey was patient and able to guide you through finding the serial number you needed.
We truly appreciate your support and are happy she could help make the process easier for you!
-The Rapid Radios Team
MM
MM M.
False advertising
Their marketing is filled with misleading and flatly false information. It is nothing more than a cell phone based walkie talkie that uses cell networks for its coverage. If you couldn't use your phone, these won't work either.
Response from Rapid RadiosMay 26, 2026
We appreciate your feedback and are sorry to hear you feel this way.
Rapid Radios are designed for push-to-talk communication using available network coverage, which allows for extended range compared to traditional radios. While they do utilize cellular networks, they operate differently than standard cell phones—providing instant, one-button communication without dialing, the ability to connect with individuals or groups at the same time, and often faster communication flow in team-based use cases. These are also private communications between authorized users on the same system.
That said, they do rely on available service, and performance can vary depending on coverage in a given area. To help set expectations, we do offer a coverage map on our website so customers can review service availability before purchasing.
We also offer our My Emergency Radio, which is a ham radio option for those looking for an alternative communication method.
At this time, we are unable to determine if you are a customer within our database based on the username provided. We would genuinely like the opportunity to speak with you directly and have requested your contact information so we can better understand your experience and assist further. You may also contact us directly at [email protected] or call (616) 227-3466 and ask to speak with our Customer Service Manager.
We appreciate the opportunity to respond and assist.
-The Rapid Radios Team
MW
Marvin W.
No way to leave a ZERO star review
No way to leave a ZERO star review. No monthly service fees - NO Contracts - NO BS. This is a VERY DECEITFUL motto. Radios DO have a YEARLY fee. Which equal a contract. Next will NOT work without paid fee, if cellular towers go down, radio does NOT work. Do NOT buy. Terrible company.
If you buy these you are asking to be screwed.
Response from Rapid RadiosMay 26, 2026
We’re sorry to hear about your frustration and appreciate you taking the time to share your concerns.
Rapid Radios are advertised as having no monthly fees and no contracts, meaning there are no recurring monthly charges and no signed agreements required. Each radio includes one full year of service at the time of purchase, and after that, there is an optional annual renewal fee to continue service. This information is outlined on our website, and we understand your feedback on how this is communicated.
Regarding functionality, Rapid Radios are designed for push-to-talk communication using available network coverage. While this allows for extended range and instant communication, they do rely on available service, and performance can vary depending on coverage conditions. We also offer a coverage map on our website so customers can review expected service in specific areas. Additionally, we do offer our My Emergency Radio, which is a ham radio option for those looking for an alternative form of communication.
A representative has already reached out to you in hopes to assist you further. You may also reach out to us at [email protected]
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can better address your concerns.
We appreciate your feedback and the opportunity to make this right.
-The Rapid Radios Team
TJ
toni J.
Rapid Radio and the team is amazing
Rapid Radio and the team is amazing ! I have over 50 Radios and have been around since day one ! I keep adding radios for all my company's and I even have my older family members having on we love keeping in touch . Hailey is amazing in Customer Service i feel like I'm apart of the family not a client Thank You !!
Response from Rapid RadiosMay 26, 2026
Thank you for your incredible feedback and continued support! It truly means a lot to hear that you’ve been with us since day one and have grown with us to over 50 radios—that’s amazing.
We’re so glad your radios are helping both your businesses and your family stay connected, especially across different generations. That’s exactly what they’re designed for.
It’s also wonderful to hear Hailey has made such a positive impact and that you feel like part of the family—that’s the experience we strive to create for every customer. We’ll be sure to share your kind words with her!
Thank you again for your loyalty and support!
-The Rapid Radios Team
JB
J. B.
Great time saver!
We first heard about Rapid Radios from one of our member cooperative managers. We decided to purchase six radios for our field and office staff to communicate when the field staff are in remote areas with no cell phone service. These have been a great time saver so that our field crews don't have to drive to a location to get cell service numerous times while testing meters.
Response from Rapid RadiosMay 12, 2026
Thank you for your thoughtful feedback! We’re glad to hear the radios have been a valuable tool for your team, especially in areas where cell service is limited.
It’s great to know they’re helping your field crews stay connected and saving time by eliminating the need to travel just to regain communication. That’s exactly the kind of efficiency we aim to provide.
We truly appreciate your support!
-The Rapid Radios Team
WB
Willy B.
I don't recommend these for anyone who I owns a cell phone cuz cell phones do the same exact thing.
When I paid almost $400 for two radios I was told it was a one time payment without any hidden charges and they work even if cell phones go out. Now suddenly I started getting texts saying I need to pay a yearly fee of $50 for each radio and if cell towers go down the rapid radio won't work. If they were honest and told about these issues from the beginning, they wouldn't have sold so many radios. I for one never would've wasted my money on them in the first place. And I'm sure I'm not the only person who feels this way. And I'm sure this dishonest company will make things right. If they're going to lie in the beginning to sell more radios they are definitely aren't going to do anything now. What a rip off!
Response from Rapid RadiosMay 8, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Rapid Radios are advertised as having no monthly fees and no contracts, which is accurate. Each radio includes one full year of service at the time of purchase, and after that, there is an optional annual renewal fee to continue service. This information is outlined on our website, including on product and service-related pages. We understand your frustration and appreciate the feedback on how this information is communicated.
Regarding functionality, Rapid Radios utilize a different technology than traditional cell phones. They are designed for push-to-talk communication and can often work in situations where standard phone calls may not connect. That said, they still rely on available network service, and performance can vary depending on coverage. We do offer a coverage map on our website so customers can review expected service in specific areas.
We would genuinely like the opportunity to review your situation and work toward a resolution. At this time, we are unable to locate your information in our system under the name provided, which makes it difficult to look into your specific order. We have requested your contact information so we can speak with you directly regarding this matter.
You may also contact us directly at [email protected]
or call (616) 227-3466 and ask to speak with our Customer Service Manager so we can better understand your concerns and assist you further.
We appreciate your feedback and the opportunity to address this.
-The Rapid Radios Team
