Rapid RadiosReviews of rapidradios.com

Response from Rapid RadiosSep 17, 2026

We’re sorry to hear about your concerns and appreciate the opportunity to clarify a few details. Our radios include the first year of nationwide service at no additional cost. After the included service period, continued service is available through an annual renewal. When we state that there are “no monthly fees,” we are referring to the fact that customers are not required to pay a recurring monthly service charge. The annual service renewal information is disclosed throughout our website, including on product pages, our FAQ, and during checkout. Our radios use cellular networks to provide nationwide communication, so cellular service availability is an important part of how the radios operate. We would be happy to discuss how the radios are designed to work and answer any questions you may have about connectivity and coverage. At this time, we are unable to determine that you are a Rapid Radios customer based on the information provided in this review. We have requested your contact information so we can speak with you directly, locate your account, and better understand the experience you're referring to. We value honest feedback and would appreciate the opportunity to address your concerns directly. We hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Response from Rapid RadiosSep 3, 2026

We’re very sorry to hear about your experience and understand how frustrating it must be to have paid for service and still not have your radios operating as expected. We absolutely want to help get this resolved. Our team has been trying to reach you by both phone and email, but unfortunately, we have not yet been able to connect with you. After reviewing all of the correspondence on our end, we have not received an email response from you to our recent messages. We are continuing to make attempts to reach you directly. If you are not seeing our emails, we recommend checking your spam or junk folder in case our messages are being filtered there. You can also absolutely call us at (616) 227-3466 and request to speak with a manager. We want to make sure we have the opportunity to hear your concerns directly and work toward a resolution. We have also reset your radios and would like to speak with you further about how they are currently working for you and determine what additional steps may be needed to get you back up and running. We also understand your concerns regarding the service fees and your comments about how and when you were notified of the annual renewal. We would like the opportunity to review your account and the fees that were charged with you directly and make sure we fully understand what has occurred. We truly want to work with you toward a resolution rather than leave you without working radios. We will continue trying to reach you and hope we can connect soon so we can address your concerns and turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Response from Rapid RadiosSep 2, 2026

We’re sorry to hear that you’re disappointed with the service renewal cost, and we appreciate you sharing your concerns. To clarify, Rapid Radios does not charge a monthly service fee. The first year of nationwide service is included with the purchase of each radio, and after the included year, continued service is available for $50 per radio, per year. For four radios, that would be $200 annually. Customers who choose to enroll in auto-renewal also receive a discounted renewal rate of $40 per radio, per year. We understand that an annual renewal cost can be frustrating, and we strive to clearly communicate our service terms throughout the purchasing process. The annual renewal information is disclosed on our website, including on our product pages, FAQ section, and during checkout. We have requested your contact information in hopes of being able to speak with you directly, answer any questions you may have, and better understand your concerns. We truly appreciate the opportunity to address this with you and hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Response from Rapid RadiosJul 30, 2026

Thank you for your feedback. We understand your concern regarding the annual service fee and would like to provide some clarification. Every Rapid Radio includes the first year of nationwide service at no additional cost. After the first year, there is an annual service renewal of $50 per radio to maintain LTE connectivity across multiple nationwide carrier networks. This is not a monthly fee, and customers are free to renew whenever they choose to continue service. We strive to clearly communicate the annual renewal throughout our website, product pages, FAQs, and during the checkout process so customers understand how the service works before purchasing. We would like the opportunity to discuss your concerns further; however, we are unable to identify your account based on this review alone. We are requesting your contact information so a member of our Customer Support team can reach out to answer any questions, address your concerns, and work toward a resolution. We hope to have the opportunity to turn your experience into a positive one. -The Rapid Radios Team

Response from Rapid RadiosJul 27, 2026

We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Rapid Radios do not operate the same way as a typical cell phone. While they utilize LTE infrastructure, they are purpose-built communication devices with commercial-grade hardware and multi-carrier roaming capabilities. Unlike most cell phones that are generally limited to a single carrier, Rapid Radios can utilize AT&T, Verizon, and T-Mobile networks. If one carrier experiences an outage or has limited coverage, the radios can often continue communicating by utilizing another available carrier. This also means there are many locations where a personal cell phone may have little or no service while a Rapid Radio continues to work because another carrier has coverage in that area. While no LTE-based communication device can operate if every cellular network nationwide were completely offline indefinitely, real-world emergencies are typically localized events involving individual carrier outages, network congestion, power outages, or regional infrastructure issues. These are exactly the types of situations our multi-carrier architecture was designed to help overcome. We also wanted to clarify your concern regarding renewals. We're not sure what you mean by needing to purchase new radios if service has not been renewed. Your radios do not need to be replaced if the annual service expires. You are able to renew your service at any time, and once renewed, your radios can be reactivated without purchasing new devices. We would like the opportunity to discuss your concerns further; however, we have multiple customers with the same name in our system and are unable to determine which account belongs to you based on this review alone. We kindly ask that you provide your contact information so a member of our Customer Support team can reach out to you directly, review your concerns, answer any questions you may have, and work toward a resolution. We hope to have the opportunity to turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Response from Rapid RadiosJul 20, 2026

We’re sorry to hear that you’re disappointed with your experience and appreciate the opportunity to address your concerns. Our radios include the first year of nationwide service at no additional cost. After the first year, service can be renewed for $50 per radio, per year. We advertise that there are no monthly fees, as many competing products require monthly service plans. The annual renewal information is disclosed throughout our website, including on the product pages, FAQ section, and during checkout. A representative has reached out to you directly to discuss your concerns and help answer any questions. In the event your contact information has changed, we have also requested your current contact details so we can ensure we're able to connect with you. We value your feedback and hope to have the opportunity to discuss this with you directly and turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Response from Rapid RadiosJul 13, 2026

We sincerely apologize for your experience and understand how frustrating this has been. After reviewing your account, we do see that you were able to make contact with one of our customer service representatives via email. We apologize for the delay in responding. We have been experiencing a higher-than-normal volume of calls and emails, and while our team is working as quickly as possible to assist every customer, response times have unfortunately been longer than usual. Your representative will be following up with you again today regarding the next steps to get your radios working properly. We are committed to resolving this issue and want to ensure your radios are operating as intended. We appreciate the opportunity to make this right and hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Response from Rapid RadiosJul 7, 2026

We sincerely apologize for the frustration you've experienced, and we appreciate you bringing this to our attention. After looking into your account further, we found that your radios were renewed on the same day we migrated to our new system. During the migration, a small glitch prevented your updated service expiration date from carrying over correctly, which is why you received another renewal notice. We have since corrected your account, updated your service expiration date, and you should no longer receive any additional communications asking you to renew those radios. We also apologize for the long phone wait times. We have recently been experiencing a higher-than-normal volume of calls, and while our team is working hard to assist every customer as quickly as possible, wait times have unfortunately been longer than usual. We did receive your email requesting a callback. Before reaching out, our customer service representative contacted our payment department to verify that your renewal had processed successfully. A representative will be calling you directly to discuss everything with you and answer any remaining questions you may have. We truly appreciate your patience and the opportunity to make this right. We hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team