Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Rapid Radios (rapidradios.com) has 359 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rapidradios.com
Website
rapidradios.com
Category
Computers & Phones
Location
Grand Rapids, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Thank you for your feedback.
We understand your concern regarding the annual service fee and would like to provide some clarification. Every Rapid Radio includes the first year of nationwide service at no additional cost. After the first year, there is an annual service renewal of $50 per radio to maintain LTE connectivity across multiple nationwide carrier networks. This is not a monthly fee, and customers are free to renew whenever they choose to continue service.
We strive to clearly communicate the annual renewal throughout our website, product pages, FAQs, and during the checkout process so customers understand how the service works before purchasing.
We would like the opportunity to discuss your concerns further; however, we are unable to identify your account based on this review alone. We are requesting your contact information so a member of our Customer Support team can reach out to answer any questions, address your concerns, and work toward a resolution. We hope to have the opportunity to turn your experience into a positive one.
-The Rapid Radios Team
LC
Lynn C.
Great product
Our company purchased these radios about a year ago. They have been a great communication aid especially when the crew is out at a remote job site.
The customer service has been great and Hailey was very quick to resolve a minor parts issue we had. They provided the repair part at no charge.
Response from Rapid RadiosJul 29, 2026
Thank you so much for your wonderful review!
We're thrilled to hear your Rapid Radios have been a valuable communication tool for your crew, especially at remote job sites. We're also glad Hailey was able to quickly resolve your parts issue and get you taken care of.
Thank you for choosing Rapid Radios. We truly appreciate your support and are grateful to have you as part of the Rapid Radios family!
-The Rapid Radios Team
DT
Duane T.
We run 6 radios at work
We run 6 radios at work. My boss retired and I didn't have any access to the account. I reached out to rapid radio via the email support options. There was a very quick response from a technician named Jared and within a couplie of email exchanges he had my account changed and everything set up so that I could handle the account. It was very quick and easy. It is very rare these days to find customer service that is simple and convenient as this interaction was it was a relief and Jared was great
Response from Rapid RadiosJul 29, 2026
Thank you so much for your wonderful review!
We're thrilled to hear Jared was able to quickly get your account updated and make the ownership transition simple and stress-free. Providing fast, convenient customer support is something we take great pride in, and we'll be sure to share your kind words with him.
Thank you for choosing Rapid Radios and for trusting us to help keep your team connected. We truly appreciate your support!
-The Rapid Radios Team
LA
Lawrence
We purchased 6 Rapid Radios originally…
We purchased 6 Rapid Radios originally for our church safety team and they work great! We decided to purchase 9 more and I accidentally used the wrong email. I called customer service and Abigail was able to transfer the new radios to our original account while I was on the phone with her. What a great American company to work with. Everything is so simple to maneuver around the website to manage all the radios. we even took them to rural South Carolina where there was not much cell service and they worked wonderfully for us there as well.
Thank you Rapid Radios & Abigail for making everything smooth for us!
Response from Rapid RadiosJul 28, 2026
Thank you so much for your wonderful review!
We're thrilled to hear your Rapid Radios have been a great fit for your church safety team and that you've expanded your group with nine additional radios. We're also glad Abigail was able to quickly get everything transferred to your original account and make the process easy for you.
It's great to hear the radios worked well for you in rural South Carolina, even where cell service was limited. We'll be sure to share your kind words with Abigail!
Thank you for choosing Rapid Radios and for trusting us to help keep your team connected and safe. We truly appreciate your support!
-The Rapid Radios Team
MI
Mila
RAPID Radios/ walkie- Talkie
Hello, we bought these RAPID Radios/ walkie-talkie two years ago because we have a grandchildren . They had and they have a lot of fun. We did not have any problem not with Radios not with customer service.. our subscription had expired and we decided to do renewal. We had a couple questions about the type of Radios , but we saved all the documents so we didn’t have any problems. We emailed customer service with a couple questions and again they answered promptly and in full. That indicates that business is very responsible and care about their customers. We have a pleasure having business with them.
Thank you
Jones’s family
Response from Rapid RadiosJul 28, 2026
Thank you so much for your wonderful review!
We're thrilled to hear your grandchildren have enjoyed your Rapid Radios over the past two years and that you've had such a positive experience with both the radios and our Customer Support team.
We're glad our team was able to answer your questions promptly and thoroughly when you decided to renew your service. We truly appreciate your kind words about our commitment to our customers.
Thank you for choosing Rapid Radios and for allowing us to be part of your family's adventures. We’re grateful to have you as part of the Rapid Radios family!
-The Rapid Radios Team
GB
G B.
Great Radios
Great radios, customer service on point!
Response from Rapid RadiosJul 28, 2026
Thank you for the great review!
We're thrilled to hear you're enjoying your Rapid Radios and had a positive experience with our Customer Support team. We truly appreciate your support!
-The Rapid Radios Team
DM
DENNIS M.
Jackie was the best
Jackie was the best. Diagnosed my problem and had me taken care of in just a few minutes. They are wonerful to deal with, 5 stars all the way.
Response from Rapid RadiosJul 27, 2026
Thank you for your wonderful review!
We're thrilled to hear Jackie quickly diagnosed the issue and had everything resolved in just a few minutes. We'll be sure to share your kind words with her.
Thank you for your support and for choosing Rapid Radios!
-The Rapid Radios Team
JM
John M.
While the radios work good when there…
While the radios work good when there is cell service, their claim as an emergency radio when service is down, is highly false. Again they serve a purpose when there is cell service. Don’t know how they get away with advertising them for use if/when the grid goes down. Not to mention that if you don’t renew the radios, they will not reactivate them at a later date without purchasing new radios. Being they run off of a cellular SIM card, not sure the exact reason for this. But just another reason to avoid the radios and the company. Turned out to be another great scam. Buyer beware do some research and don’t rake their word for it.
Response from Rapid RadiosJul 27, 2026
We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
Rapid Radios do not operate the same way as a typical cell phone. While they utilize LTE infrastructure, they are purpose-built communication devices with commercial-grade hardware and multi-carrier roaming capabilities. Unlike most cell phones that are generally limited to a single carrier, Rapid Radios can utilize AT&T, Verizon, and T-Mobile networks. If one carrier experiences an outage or has limited coverage, the radios can often continue communicating by utilizing another available carrier. This also means there are many locations where a personal cell phone may have little or no service while a Rapid Radio continues to work because another carrier has coverage in that area.
While no LTE-based communication device can operate if every cellular network nationwide were completely offline indefinitely, real-world emergencies are typically localized events involving individual carrier outages, network congestion, power outages, or regional infrastructure issues. These are exactly the types of situations our multi-carrier architecture was designed to help overcome.
We also wanted to clarify your concern regarding renewals. We're not sure what you mean by needing to purchase new radios if service has not been renewed. Your radios do not need to be replaced if the annual service expires. You are able to renew your service at any time, and once renewed, your radios can be reactivated without purchasing new devices.
We would like the opportunity to discuss your concerns further; however, we have multiple customers with the same name in our system and are unable to determine which account belongs to you based on this review alone. We kindly ask that you provide your contact information so a member of our Customer Support team can reach out to you directly, review your concerns, answer any questions you may have, and work toward a resolution. We hope to have the opportunity to turn your 1-star experience into a 5-star one.
-The Rapid Radios Team
