R.A.D® GlobalReviews of rad-global.com

Despite the issue at hand, Bami was extremely helpful and professional. Went above and beyond to help me out resolve the issue. Very pleased with the customer service Bami provided.

Just took delivery of my first ever pair of RAD ones. Super excited to get these as I’ve heard great things about the brand! Outer box arrived like someone has ripped it open and it practically fell apart when I touched it. Inside was a RAD shoebox with a pair of Adidas Sambas inside! I contacted customer service immediately who apologised and offered a replacement or refund as well as a free pair of socks for the inconvenience. They didn’t have to do that as it wasn’t their fault but they did and they were very helpful and supportive during the whole process. I would definitely recommend this company and can’t wait for my new trainers to arrive.

The product is amazing, without a doubt, the best crossfit shoes I have ever had. Comfortable, stable, versatile and with a very attractive design and several colors. But not only the product, the personal attention is excellent. I had the pleasure of meeting Steph, who treated me in the best possible way. I would always recommend RAD and will continue buying their products.

I've bought a few pairs of shoes from Rad and they've been great both times. One pair was just a standard purchase and everything went smoothly, but the second pair I bought had a minor defect that I thought would turn into a pretty major one over time so I enquired about a refund/exchange. I've honestly never dealt with a someone so helpful in customer service, I was a real pain, I actually ended up asking for an exchange, then purchasing another pair and THEN having to ask them if they could change the exchange to a straight refund as I'd already purchased the other pair. They were great with it, super helpful and I'd recommend RAD in a heartbeat.

It's a shame. These trainers were great for me at first, but my goodness how they went down hill fast! £130 for shoes that have lasted me 5 months, the inside back of the heel has worn through, and the grippy sole has worn down. I can't see how this is OK 5 months on and only used for gym work

Had an issue with a pair of shoes and I couldn’t be more impressed with how it was handled. Spoke with Steph in the support team and her help in resolving the issue was incredible. Really helpful, prompt replies to questions and super easy to deal with. Thank you Steph!

I would like to share my experience. I placed an order (n.45868) on 25th of June. There was absolutely no update about my order until today, so it was already 3 weeks without any response and I am really scared. I was thinking that ordering from official company will be much better than from Rogue Europe, but the opposite is true. I am expecting that R.A.D will let me know ASAP. Hopefully they will do something.

Beyond awful. 0 out of 10 if possible. I ordered new R.A.D CrossFit shoes. I have bought from RAD before and had no issue. The shoes came and when tried on, there was a horrible piece of plastic in each heel slicing into the back of my heel. Clearly this wasn’t right as my previous pair were perfect. Low and behold the customer service is shocking. 1 reply from them out of 8 emails of trying to get through to them to rectify the issue. Online it says you can either get a refund or new pair sent to you. They only offer a refund. The reply I got was rather catty and I’m certain that if I send them back I won’t receive my money back. This has completely put me off buying from RAD ever again.