R.A.D® GlobalReviews of rad-global.com

Love my RADS. Comfy and look good and are great for all round CrossFit - even running. Only downsides are 1. I think they come in a tad small and would half size up next time 2. I’d never buy a light colour again as they get terribly marked at CrossFit, the black rubber floor against them means the trainers look old a week in. Mine have horrible black marks all over they that won’t come off and only had them a month. Other than that they are nice but the company run out of stock very quickly and don’t seem to re-release a lot of popular designs/colours once they run out, which is a shame.

Bought a pair of shoes, that had clearly been worn upon arrival, too bad since the shoes themselves were very nice. This was made up for by the best costumer service I've tried - Henry was his name, and he was fast to offer new shoes or refund and a free pair of socks. A sad experience was turned into a very good one by his great help and I'm very grateful ! Will recommend :)

We went to Miami for Wodapalooza 2024 and attended the Danielle Brandon meet and greet. The last shirt in store wasn’t my preferred size but I had to have it! The quality of their t-shirts are amazing! I reached out to customer support and worked with Hannah on the exchange. She was amazing and we were able to get a shirt in the size I wanted. Honestly this was one of the best customer service experiences I have had! This is a great brand and will be a customer for life!

Overall, my experience with RAD Global has been deeply disappointing. Despite my initial excitement and willingness to support a brand partnered with DB, their lack of transparency and failure to fulfill orders in a timely manner has soured my opinion. I cannot recommend them based on my experience and advise others to proceed with caution when considering purchases from RAD Global. For context, below is a timeline of events experienced. 3/28/24: Order Confirmed 4/3/24: Shipment Confirmation received 4/10/24: Contacted RAD Support to inquire about the shipment status as tracking continues to show as "label created" from Arizona 4/12/24: RAD Response: they are investigating with their shipping partners 4/17/24: Contacted support again to ask for an update, or to have them cancel/return/exchange the original order and to reorder with a new shipment 4/18/24: RAD Response: apologized for the wait and offered to check if the order can still be cancelled and refunded (although I did not ask for that at all). I gave them confirmation that I didn’t ask for a refund and would still like the shoes I ordered. 4/19/24: RAD Response: informed me that their warehouse team confirmed the reshipment and to wait for it to arrive in the next couple of days 4/30/24: Contacted support as there is still no sign of the original order or the alleged reorder. At this point, I requested a full refund. 4/30/24: RAD Response: my refund request was ignored and I was instead informed again that the shoes "should have been already reshipped, but we're still waiting for the new tracking" 5/3/24: Contacted support yet again for any progress updates they could provide while simultaneously contacting my bank to dispute the charge from R.A.D. Global 5/7/24: RAD Response: completely ignored my prior message requesting a shipping update and asked me to "close the chargeback and let us know once done so we can process the refund"

I ordered the DBE poster on 04/11/2024, and STILL have not gotten it. They won't respond to emails-just a generic "it will take 1-3 business days" and still on 05/07/2024 the situation has not been rectified. I still don't have a poster; I still don't have a refund just a headache from dealing with this. I don't want to eat the money, but as its going, it looks like I'm going to be out both product and money.

Make sure you really want what you order, otherwise you’ll be out of pocket when it comes to returns. I placed an order for four t-shirts, two for me, and two for my partner. As with any online order, it a non-tactile experience and you’re purchasing purely based upon the imagine and a size guide, which as we all know rarely give you any idea of the actual product fit. This order had t-shirts in different colours and sizes, and the plan was to return what wasn’t suitable. Now here’s the fun part…. You place an order for multiple items, which is processed as one order, but if you return multiple items from said order each item is handled separately. R.A.D charges a £4.99 restocking fee, so if you return multiple items you pay a £4.99 restocking fee for EACH ITEM!! The returns policy does say that there is a restocking fee, but at the time of writing this, it states nowhere that it’s for each individual item. I’ve bought a fair amount from R.A.D since they first launched, but I won’t be buying from them going forward. Boo to you R.A.D 🖕

Always reply quickly to emails and rectifying the issue at hand when emailing costumer services 10/10

Very bad agency incorrect people without professionalism