R.A.D® GlobalReviews of rad-global.com

My RAD V2 had torn in the front of the toe box. I sent the company a picture of what was happening and they were speedy in responding and helped me through the whole process of exchanging them! I could not have asked for any more help, they explained everything perfectly!

The RAD customer service was excellent! They had an issue with their supply that was out of their hands, through out the whole process, they were constantly updating me on the progress of my order! As far as the products go. I can’t recommend them enough. The shoes are the best gym shoes I’ve ever had and I can’t see me buy anything else now! Great customer service d great product!

Really bad customer service! I received my shoes after a very long delivery time. Unfortunately, they were too small, and I want to exchange them. I requested an exchange on their website and have now been waiting for almost 14 days for a return label, which they claim there are issues with?! On top of that, they say that I am not guaranteed that the shoes I requested for exchange will still be available. But I really don’t see how that is my problem? I am still waiting for a return label. But so far, I really cannot recommend buying shoes from this company!

Best trainers I’ve owned. They’re a little on the heavier side compared to my Nobulls, however, the stability, support, and comfort of these shoes make up for that minor flaw!

I am very disappointed with the customer service, the worst I have ever seen. Mis zapatillas llegaron con 10 días de retraso, me quedan pequeñas y ahora para intentar hacer el cambio llevo una semana esperando una etiqueta de devolución que no llega...No recomiendo para nada estas zapatillas porque el servicio al consumidor es pésimo y no te dan ninguna solución más que esperar y esperar, aunque te pongas en contacto con ellos por todos los medios. Las compré a últimos de enero y todavía a principios de marzo, estoy esperando la etiqueta de devolución para poder proceder al envío y cambio de talla, una vergüenza, lo nunca visto.

Pésima experiencia. He comprado unas zapatillas de crossfit RAD one Teal Grey que llegaron defectuosas y no han durado ni tres meses. Desde la empresa aceptan que el producto es defectuoso pero me dicen que tienen problemas con la empresa de transporte que no saben cuando se van a resolver!! la solución: que pague yo el envío del producto y me haga cargo de los gastos. Mal producto, mala gestión, pésima atención al cliente, cero soluciones.

I ordered a pair of the new Rads and when I completed my order my house number hadn't been put in the form. I reached out to customers services and Bami came back to me to say my order had been updated and everything should be fine. Bami was so prompt with the replies and nothing was to much trouble. Fantastic customer service thank you

Fantastic customer service, the address was not complete, my fault, but they (Bami) went the extra mile to re deliver