Rackspace TechnologyReviews of rackspace.com

Terrible product, nothing they offer works perfectly, everything is half way. Customer service is so so.

Forget about using this company anymore. Before aws and Azure they were good (at best) but now they are also rans. They are a black and white TV in an Ultra HD world. Terrible support, hopeless interface, convoluted billing and absolutely terrible at resolving customer problems on a timely basis. I would not trust them with more than hosting my pet cacti's my space account.

Just echoing the same experience as the rest of the reviewers. They were great 6 years ago, then they offshored to Indian and the support now is shockingly abysmal. I swear I've lost a decade of my soul when I have the misfortune to have to deal with support. It ends up with spending the entire day and night chasing up what on earth is going on. I requested an urgent restore, repeatedly asking for updates and getting canned responses, and 3 days later still no completed restore. Thank the gods we're moving away from them in the next month or so. Good riddance to a dreadful company.

Rackspace IT is so fragile that its webmail service is unstable. For a business this is unacceptable. While Rackspace may feel "good" about itself as an organisation which funds TRUMP, its users are now fleeing because of the awful service.

We used Rackspace for YEARS. In the early years, they were a great company. As of recently, they are a trash company with terrible products, service, and they have terrible billing practices. They will ignore your customer service requests, keep billing you, and then send you to collections.

I've used Rackspace for many years now and they are consistently getting worse. Now every other time I call, the support PIN shown in my account is not recognised by the operator's system. This has been like this for years and yet still broken. So today I decided to reset my support PIN whilst on the phone with them but the operator told me there is no functionality for me to do that: oh yes there is, look I've just done it. In the end the only option apparently is for the operator to send a support ticket on my behalf, so I said, I'll do that. He told me (again) that there is no functionality for me to do that. Oh yes there is! Look I've just done it. Has the pantomime season started already? Unbelievable.

Dishonest company. Their support chat will tell you anything you want to hear then submit a ticket where they will tell you a different story. I tried to upgrade our email service and the sales person that contacted me tried to get more money than the plans listed on their website. There support has gone the way of Go Daddy where it consists of pointing to DIY solutions on their database rather than fixing the issue.

Emails have been down for almost a month. Support refuses to remove the IPs banned. For over a month microsoft and other email clients are rejecting emails. This has lost our clients a LOT of business, and made us look bad for using this service. They made NO ATTEMPT to let people know that their service is completely broken. Horrible experiance.