Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Emily S.
I’ve been with Rackspace for more than 15 years and they were really great. Now, I’ve been given notice of a 100% price increase and a few short weeks to react. I’m taking this as a few short weeks to look at alternative hosting companies. This isn’t the “fanatical support” that kept me with them for so long.
Tareq A.
THANK YOU FOR YOUR ACTIVE
Response from Rackspace TechnologyNov 7, 2022
Tareq, thank you very much for the time you have taken to provide a review. We appreciate hearing that we are providing a positive experience to our customers! We continue to listen to our customers, act upon their feedback, and ensure we develop our services accordingly. Thanks again!
Nicholas M.
We've been a Rackspace email reseller for at least 10 years. Service has alwasy been great, but last year they forced us to "upgrade" roughly 50 mailboxes with sync to their "premium" mailbox offering, which includes additional features that our customer does not require (at a much higher cost). Now, with one month notice, they increased the cost of the other 400 mailboxes that we have with them by EIGHTY PERCENT; rendering many of those accounts/clients unprofitable! We already started migrating away from them due to the previous fiasco, but now we're going to make a concentrated effort to eliminate their services entirely. Unfortunately this process will take months, if not a year or more to complete AND some of our customers will not a). want to move OR b). pay more so we'll probably lose some of our customers in the process. NOTE: I just realized that review is for rackspace.co.uk, not rackspace.com (I doubt there's much difference though).
Claus Lindemann M.
EDIT: 2021 Der er en tung process omkring service hos Rackspace. Det er ikke altid de kan/vil/må hjælpe og nogen gange er det lidt uigennemsigtigt hvad vi egentlig får for pengene. Jeg har haft en del super gode oplevelse de sidste par år og så en pæn bid absurde oplevelser (blandt andet sad jeg og så på en server blive hacket mens Rackspace var i røret og påstod alting var fint) Derfor bliver det kun til 3 stjerne for nu, og se jer godt for, der er kommet en masse alternativer rundt omkring. FØR: 2018 Rackspace levere lidt udover normal service. Jeg hoster et par sites hos dem, og det er ligemeget hvilke spørgsmål jeg har, så stiller de op med en løsning, som regel inden for få minutter. De gange jeg har haft problemer med at find rundt i deres system har de guidet mig hen til det rigtige sted, og flere gange har de endda udført opgaven for mig. Kan kun anbefale dem!
