Rackspace TechnologyReviews of rackspace.com

We just stopped using Rackspace when we discovered that they had been overcharging us for years without our knowledge. They claim that a former employee agreed to a minimum monthly payment in exchange for some sort of discount. In the past several years we have worked with them they have quoted prices to our IT staff with no mention of the minimum charge. We want to warn others to watch out for these kinds of shady dealings so they don't get scammed like we have.

If you try to cancel your contract with RackSpace, they will delay, delay and drag their feet until your next 90-day contract window rolls around so that you need to pay another 3 months to them for their overpriced, unsatisfactory hardware and services.

I would not recommend them to anyone. After agreeing with them to end our contract they still keep sending us invoices. It seems as though no one in this company knows what the others are doing.

Used to be excellent 5-20 years ago. The benchmark for service and product excellence. Sadly now an utterly confusing mish mash of services with multiple portals with slightly different but overlapping functionality making everyday tasks time consuming and complex. Support don't seem to read the question however precisely it is worded and indeed seem to struggle to rationalise the systems themselves. Value is also poor compared to peers. After 20+ years with rackspace I wish we'de moved 5 years ago but we are now moving everything away. It's a pain to move multiple sites and services but staying with such an abysmal setup is 10X worse.

Lengthy down times where it is impossible to access email. On top of that, there is no option to purchase additional storage space, so you have to constantly purge emails.

Absolutely abysmal customer support since moved to India. With them for 15 years and have watched them move from excellent to average to miserable after being acquired by a PE firm. After we experienced an attempted cyber attack, their support was terrible, slow and incorrect. Completely incompetant. We have migrated to Hyve! I would give ZERO if I could. STAY AWAY

Their web mail interface is awful. Search absolutely does not work. They apparently offline the search index, so when you do a search they tell you they need to restore the index, it happens automatically and try again later. What they don’t tell you is that you need to wait about 4 hours for search to start functioning somewhat.

NEVER use Rackspace. It barely works. Their customer service is the absolute worst. Giving this antiquated, POS company $1.00 is $1.00 too much.