Rackspace TechnologyReviews of rackspace.com

Worst possible company I think I have ever ever had the displeasure of using. 20 years I have been with their service. 20 YEARS. they doubled the fee's and they would not credit for mailbox allocation that I didn't even use. Thats around 1K of wasted money. Looking at the reviews they dont care or they would do something about it. Do yourself a favour and stay away from this company, they call themselves Rackers more like Racketeering to me!

disgraceful company who hiked the prices $400 with a months notice in an industry where they know their customers can't move easily. I would rather move else where and pay more than be completely devalued as a loyal customer.

They hiked the price of my mailboxes from 1.20/month to 6/month, which is ridiculous. Even if I partially understand their costs, a 5x price hike requires one year advance notice or so. Also, the mailboxes are really not worth that price: interface and size limits were great 15 years ago, but everything remained basically the same so now it's outdated. Other email services, where I am now migrating to, offer a much more modern experience at a fraction of the cost.

Used Rackspace for 10 years for my email hosting, with a small price rise every couple of years as expected. They sent a very brief message in a ticket in January '26 referencing what appeared to be a $1 rise in March '26, similar to their messages in previous years. What they had actually done was changed their entire cost model, so instead of the price structure of paying one cost for several users, they started charging per user, resulting in a 410% price rise. And of course, with them enforcing a mandatory notice period, this has resulted in over 2 months at these ridiculous prices. GREAT WAY TO GET NEARLY 12 MONTHS' REVENUE OUT OF ME AND PRESUMABLY EVERYONE ELSE IN ONE GO. I HOPE WHOEVER IS BUYING YOU SEES THROUGH THIS CYNICAL WAY OF INFLATING THE VALUE OF YOUR BOOKS!!!!

Long time R/S customer of both hosting and webmail. After they were acquired they degraded substantially. Cut them loos for hosting a couple of years ago and as of this week webmail. Costs skyrocketed and support went down. Bad combination. And, they cheat you when you try to cancel. DId it with hosting and doing it now with webmail. Bad people are running the company now. Stay away.

Migrating all clients away from Jack Space. First of all they lied back in December of 2022 when they were ransomed. They were once a great company until India bought them then it went to shit. As a former Microsoft engineer who was on the Outlook project, I can tell you they simply suck. Lying to resellers places clients in jeopardy. Will be moving all accounts away. Given the fact that they were hacked (God knows how many times) tells you they finally pissed off all the right people. If you love rotting on the phone for support for hours on end for subpar support or make the mistake of leaving your number for a call back that will never happen, then they are the company for you. They really do not know their product. They're ticketing system means nothing to them.

Terrible service and support and very expensive. $10 per email box. We used MXRoute for $69 per year . You have to give them 30 days notice to cancel which is non-sense. Stay away from these guys.

Hiked our email and cloud service prices repeatedly by 100% and more with little or no warning! This happened repeatedly so we are migrating off Rackspace as quickly as possible. I cannot recommend this company to anyone.