Rackspace TechnologyReviews of rackspace.com

I am writing this review based on my recent direct experience as a customer of Rackspace Email. Unfortunately, the service no longer meets the standards required for a professional business environment. 1. Technical Failures in Webmail: The webmail portal has become increasingly unreliable. Specifically, the search function consistently fails to return results, making it difficult to find critical records. Additionally, attempting to purge the inbox does not work as intended, leading to manual folder management issues. 2. Sudden Price Increases: The company has implemented significant price hikes with what I consider to be very short notice. For a business service, this lack of predictability makes it difficult to manage overhead costs. 3. Spam and Security Concerns: The volume of SPAM and Phishing emails reaching my primary inbox has increased significantly. The current filtering system appears unable to catch these threats, which creates a genuine security concern for any user. Conclusion: Between the technical bugs, the lack of effective spam filtering, and the sudden cost increases, I can no longer recommend Rackspace as a primary email provider. There are now much more reliable and cost-effective options on the market.

I was a Rackspace email customer for many years at approximately $12/month. Recently, my rate increased to $36/month. After noticing the change, I contacted support and requested cancellation. Despite this, I was still charged $36. I was then informed that a 30-day notice period applies, so the charge would stand. While I understand companies have billing policies, the combination of a significant price increase and a charge after cancellation was disappointing. I would have appreciated clearer communication and more flexibility, especially as a long-term customer.

They hiked the price of my mailboxes from 1.20/month to 6/month, which is ridiculous. Even if I partially understand their costs, a 5x price hike requires one year advance notice or so. Also, the mailboxes are really not worth that price: interface and size limits were great 15 years ago, but everything remained basically the same so now it's outdated. Other email services, where I am now migrating to, offer a much more modern experience at a fraction of the cost.

What happened to the "fanatical" customer service? I have been trying to resolve a critical issue and get no response. The representatives simply repeat the issue and after hours of hold time and waits, nothing happens. I have asked to speak with a supervisor or second-tier representative and am continually told that is not possible.

Not sure what has happened at Rackspace but the quality of the support has taken a massive downturn recently. We have tickets that are going unanswered, and when we do get a response it generally has a half hearted suggestion on when WE have to do to resolve an issue with the system THEY are supporting for us. I could achieve the same thing with a 5 minute google search. I had hoped that Rackspace would have the expertise that I don't have so that my issue could be resolve by people that know what they are doing. Disappointed.

Even 18 months ago rackspace systems were great and their support was good. I dont know whats happened in the last 18 months but the support is now very slow and very poor quality. Even for a very simple issue....10 days, 2 calls, 3 ticked updates and I'm still waiting for a fix. Catastrophically bad support services and support staff who do not even appear to read or understand the ticket raised. I'm shocked.

Rackspace was once a good company. However now they are anything but good. I've waited on hold for over 3 hours just to talk to someone. Then when you reach a person the tell you they can't help. Don't use them!!!

Our 4 year contract for a dedicated server concluded 6 months ago and rolled over into a month-by-month arrangement. The price increased by 15%, but even though we are on a monthly contract they still demand 3 months termination notice. They can set up new hardware within 10 days but it takes 90 days to switch off an out-of-contract system? Ridiculous. It's symptomatic of their real attitude to customers.