Rackspace TechnologyReviews of rackspace.com

From $2.99 to $10 for standard mailboxes that haven't even got a size upgrade for the cost, plus IMAP never worked correctly and often failed authentication randomly. Sadly after 20yrs of using Rackspace both personally and professionally, and sticking with them through their "security incident", I can not recommend them anymore and am in the process of migrating all my services. Pure greed, there is absolutely no way a 300% increase is due to their increased costs.

Lousy email service. Clumsy interface. Service outages. Constant phishing referencing RackSpace. AND they just raised the minimum cost for one mail box from $12 per month to $36. Unbelievable. I moved my mail and canceled the account, which showed it would be canceled on last paid day of service, but they still charged me for another month then said "We require 30 days notice of cancellation". Glad to be rid of them

In January of this year we were informed that our fees would in crease by 100% in 30 days time (this was on top of a 30% increase in fees less than six months prior). We requested time to review these prices as our budgets had all ready been set for the year ahead. No chance was there response. As a result we are in the process of moving away from Rackspace. A dreadful experience. Would not recommend them to anyone. Very disappointing.

Terrible experience trying to gain control of our account that my controller set up years ago. She's now deceased and as the General Manager I'm not able to access the account? I spoke with a Stephanie in Mexico city (of course) although I'm sitting here with my Amex bill the one item she tried to check to verify the account she would not transfer me to her supervisor. Worst experience I've ever had, not being able to be transfered to a supervisor?? WTF??????

Migrated our services to microsoft 365 - 18 months ago but still charged me for two licenses they couldn’t verify that existed for those 18 months and the account manager practically said not my f’ing problem. Refused to refund me for the 18 months we paid for air!

I’ve been with Rackspace for more than 15 years and they were really great. Now, I’ve been given notice of a 100% price increase and a few short weeks to react. I’m taking this as a few short weeks to look at alternative hosting companies. This isn’t the “fanatical support” that kept me with them for so long.

2 weeks notice of a 335% price increase for every mailbox. Utterly disgusting and completely unacceptable. I’m sourcing a new provider as a matter of urgency. Avoid these charlatans like the plague.

Still exceptional customer support, some idiot now decided to jump their IMAP email from $2.50 to $10, a 300% increase with 1 month's notice... wow they really don't want customers anymore?