Rackspace TechnologyReviews of rackspace.com

I've been with them for 20 years. They used to be the best, and now they are the worst. I waited 3 weeks for a response to account email I sent them. You really can't even get them on a phone call any more. I could go on, but just read the rest of these reviews that are 79 percent poor sad they are spot on.

We migrated our Microsoft Azure environment over to rackspace as we felt we needed more support as our business was growing. When we joined everything was great, we use the Architect & Deploy services along with the Manage & Operate and everything was workign well, with a good account manager and regular conversations, then after 12 months, everything rolled downhill, we were allocated a new account manager every couple of months, when we raised tickets, we had to chase and chase and chase for resolutions. We had to make numerous requests for an account review (which is supposed to take place quarterly, we had 1 in the last 9 months. Our account manager would join a teams call, slouching on her bed at home, looking disinterested and lacking in any real knowledge, when asked if she knew what we did she said "Yeah, azure" We decided enough was enough and went out to tender and finally today we have moved. Of course this could all read as sour grapes from me. However read all the other reviews, we are not all wrong. Somethign has happened at Rackspace in the last 12 months, their service has fallen off the scale and its very difficult to get to speak to anyone that seems to care. If you are looking at cloud hosting, please do your homework.

Extremely inadequate support, like writing to a monkey. I haven't seen such bad support and so slow in the last 10 years. If you are a serious business, you will avoid this company.

I work for a company that makes about 6mil per year and handle a ton of e-mails back and forth including automated order and shipping e-mails. Rackspace kept flagging them as spam and locking our account. They basically told us to kick rocks and find another provider because they couldn't deal with it.

I can't get through to them anymore and have been on hold for over an hour. The last time I tried, I left a call back number and someone called me 13 hours later after midnight! The change in their "fanatical" customer support is a 180 from how they used to be. It is more like "Satanical" support now!

Terrible company. I decided to trial their cloud office platform to resell office hosted services to my customers for my business. (Thank god I didn't fully switch to them) after raising my first support ticket I FINALLY got a response after 1 MONTH!! Then after not using ANY of their services I was then billed $150.00 for using ABSOLUTELY NOTHING! I have since tried to call and speak with an agent but I keep on getting transferred from agent to agent without any success after trying to get a refund on my money. I will now be proceeding to my bank directly since I have NOT HAD A RESPONSE to my support ticket (NO SURPRISE!!) Terrible company. Avoid at all costs and if you consider using them to host your business website, email or any other service.. honestly I wish you the best of luck.

Just woefully bad support, cannot even update a payment card either online or by telephone support. Passed from pillar to post after calling UK support number, spoke to nobody in the UK nor anyone who could assist. I have clients using Rackspace for 10+ years, but it's time to abandon a sinking ship.

Used to be best customer support in any industry and now its the worst. Searching for new company now.