Rackspace Technology Reviews | Read Customer Reviews of rackspace.com

Rackspace Technology Reviews | Read Customer Reviews of rackspace.com

Rackspace Technology reviews

320 approved reviews, newest moderated first

Mr James R.
Feb 9, 2022
Excellent value and very easy to…
Excellent value and very easy to manage. I would not use anything else.
Response from Rackspace TechnologyFeb 14, 2022
Thank you James for your feedback
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Clive T.
Feb 9, 2022
No longer do I have sleepless nights…
No longer do I have sleepless nights worrying about servers, security and random attacks, Rackspace give me the confidence to know our customers data is always a top priority. Expert advice, super friendly and they talk in a technical language even I can understand. They get on with what they do in the background and never compromise the services we ultimately provide to our customers base. Highly recommended.
Response from Rackspace TechnologyFeb 10, 2022
Clive - so glad you manage to sleep at night! Thank you for taking the time to give us feedback. Security of course is a key focus area and yes there is much that goes on behind the scenes - we aim to make it seamless for our customers
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Mike P.
Feb 9, 2022
Reliable and Efficient.
Reliable and Efficient. There may be less expensive options out there, but you get what you pay for. We are extremely happy with the reliability of the service we receive and the efficiency of the staff at Rack Space
Response from Rackspace TechnologyFeb 10, 2022
Thank you Mike for giving us this feedback which we much appreciate - we are always trying to evolve and glad that the calibre of our staff is meeting expectations
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Liz O.
Feb 9, 2022
Rackspace Support as always delivers.
Rackspace Support as always delivers.
Response from Rackspace TechnologyFeb 10, 2022
Thank you Liz we really appreciate you taking the time to give us your feedback
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Jeff K.
Feb 8, 2022
Rackspace was once a good company
Rackspace was once a good company. However now they are anything but good. I've waited on hold for over 3 hours just to talk to someone. Then when you reach a person the tell you they can't help. Don't use them!!!
Response from Rackspace TechnologyFeb 8, 2022
Hello Jeff, thank you for taking the time to flag this feedback to us. I would like to assist you in finding out where the service has fallen down and work towards resolution. Would you kindly get in touch with me at [email protected] so that I can facilitate connection to the right department for you. Thank you.
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Naraine S.
Feb 7, 2022
stay away from this company
stay away from this company, on hold for more than 40 minutes then the moron on the phone keeps saying that I'm not admin. so frustrating, changing to another supplier who cant be any worse than them
Response from Rackspace TechnologyFeb 7, 2022
Thank you for taking the time to bring this matter to our attention Naraine. Could you please reach out to me at [email protected] so that I am able to connect you with the right person to resolve this matter for you and fully understand how this issue has arisen? I look forward to hearing from you directly.
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Liam
Feb 5, 2022
I wish I’d have read these reviews…
I wish I’d have read these reviews before becoming a customer. It was a very expensive mistake. Would never recommend this appalling company.
Response from Rackspace TechnologyFeb 7, 2022
Hello Liam, thank you for taking the time to track a review. I would be more than happy to assist you in getting some resolution and understanding to the matter raised. Would you be kind enough to reach out to me at [email protected] so that I am able to help? Thank you
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Nico van den B.
Jan 21, 2022
Suspension of Email Account
Our automatic payment to Rackspace of $78.19 failed on 11 January and they suspended our service on 20 January without telling us anything. So yesterday we were scrambling to fix our email issue for a few hours as we didn't understand why it didn't work until we called Rackspace and after sitting in line for close to an hour we heard that the service had been suspended as our payment failed. This is very bad customer service!!
Response from Rackspace TechnologyJan 24, 2022
Thank you for taking the time to bring this to our attention Nico. Please can you reach out to me at [email protected] so that I am able to connect you internally with the correct team and get some resolution in place for you. Thank you
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